Customer Service Representative - Rheumatology - The Sanctuary - Outpatient Center

Location: The Sanctuary - Outpatient Center -8960 Colonial Center DriveFort Myers FL 33905

Department: HOD HB Rheumatology

Work Type: Full Time

Shift: Shift 1/7:00:00 AM to 5:00:00 PM

Minimum to Midpoint Pay Rate: $15.64 - $18.75 / hour

Summary

🌟 Ready to Hard-Launch Your Medical Administrative Career? 🌟
Join our Rheumatology Team at Lee Health!

Are you compassionate, team-oriented, and excited to support patients in a specialty setting? Were looking for an enthusiastic Customer Service Representative who brings empathy, professionalism, and a positive attitude to every interaction.

🕒 Schedule:
MondayFriday , five 8-hour shifts, variable between 7:00 AM and 5:00 PM

📍 Home Office:
Lee Health Rheumatology The Sanctuary
8960 Colonial Center Dr, Suite 302
Fort Myers, FL 33905

🚗 Travel Requirements:
At times, you will be asked to travel for coverage to our additional Rheumatology office locations:

• LPG Rheumatology Bonita Health Center
  3501 Health Center Blvd, Suite 2220
  Estero, FL 34135

• LPG Rheumatology Surfside
  2441 Surfside Blvd, Suite 106
  Cape Coral, FL 33914

If you're eager to grow, thrive in a supportive environment, and want a meaningful role helping patients navigate their care, this could be the perfect next step in your medical administrative journey.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers