Customer Service Representative - Registration Services - Coconut

Location: Coconut Point -23450 Via Coconut Point Estero FL 33928

Department: Registration Services

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

Summary

🌴 Customer Service Representative Registration Services

Location: Coconut Point 23450 Via Coconut Point, Estero, FL 33928
Department: Registration Services
Work Type: Full Time
Shift: Monday Friday | 8:00 AM 4:30 PM
Pay Range: $20.00 $23.50 per hour

🌟 Ready to Be the First Smile Patients See?

If you thrive in a fast-paced, high-volume environment and love connecting with people, this is your moment! Were seeking a confident, compassionate, and detail-driven Customer Service Representative to join our dynamic Registration Services team at Coconut Point.

This is a highly patient-facing role perfect for someone who enjoys being at the heart of the action, making patients feel welcomed, informed, and supported from the very first interaction.

💬 What Youll Do:

• Greet and register patients with professionalism and warmth

• Verify insurance, collect co-pays, and ensure accurate demographic information

• Navigate scheduling and registration systems with efficiency and precision

• Communicate clearly with patients, providers, and teammates

• Manage high patient volume while maintaining exceptional service standards

• Problem-solve in real time with confidence and positivity

🚀 What Makes You a Great Fit:

• Comfortable working face-to-face with patients all day

• Strong communication and customer service skills

• Able to stay calm, focused, and organized in a busy setting

• Detail-oriented with a high level of accuracy

• A true team player who supports colleagues and jumps in when needed

• Healthcare registration, front desk, or insurance experience preferred

💡 Why Youll Love This Role:

• Consistent MondayFriday schedule

• Competitive hourly pay

• Full-time stability with a collaborative, supportive team

• Opportunity to grow within Registration Services and beyond

• Be part of a team that directly impacts patient experience every single day

🙌 This Role Is For You If

Youre energized by people, motivated by teamwork, and confident handling a steady flow of patients with professionalism and care. You dont just handle busy environments you thrive in them.

If you're ready to bring your positive energy, strong communication skills, and passion for service to a team that values excellence apply today! 🌟

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Estero