Business Conduct Training Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast-growing business. To maintain this success, the organization must accelerate sales and drive profitable charge volume growth. The Global Sales Enablement, Pricing & Transformation (SPT) team within GCS is instrumental in ensuring achievement of these objectives. The Training Analyst position offers you the opportunity to be part of this multifaceted organization and help GCS navigate towards growth.

This role will report to the Senior Business Conduct Training Manager within our Sales Enablement organization.

As a Business Conduct Training Analyst, you will play a pivotal role in preparing our customer facing colleagues for compliant interactions with our customers. You will use data to craft training recommendations, facilitate training to variety of sales teams, and measure the effectiveness of our learning initiatives.

In the end, you will educate and empower colleagues with the knowledge and skills necessary to understand and adhere to business conduct related regulatory requirements and GCS policies, promoting a culture of integrity and ensuring we do things the right way. How will you make an impact in this role?

• Build effective working relationships with sales leaders, partner teams, and broader collaborators
• Develop and deliver compliance training programs to colleagues, ensuring they understand and can adhere to relevant regulations and policies
• Create engaging and interactive training materials, including presentations and quizzes to promote effective learning
• Conduct training sessions both in person and virtually, catering to different learning styles and ensuring maximum participation and comprehension
• Monitor and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, making improvements as necessary
• Maintain records of training participation in the Learning Management System
• Collaborate with partner teams to ensure consistent and effective communication of compliance related information
• Stay up to date on relevant laws, regulations, and internal policies
• Foster a positive learning environment and cultivate a sense of responsibility and accountability towards compliance among colleagues

Minimum Qualifications:

• Familiarity with various training delivery methods, including in-person sessions, webinars, and blended learning approaches
• Understanding of adult learning principles and effective methods of engaging adult learners
• Relationship building skills to communicate and influence at all levels, both written and verbal
• Analytical skills and ability to synthesize data from multiple sources, derive insights, and formulate recommendations
• Ability to act with diplomacy and integrity with handling of confidential and sensitive issues in an appropriate manner
• Ability to meet deadlines and excel in a sophisticated, fast paced, multi-team environment with constantly evolving business demands
• Ability to come into the office minimum 3 days a week
• Experience in a highly regulated industry
• Bachelor's degree or equivalent experience in Adult Learning, Instructional Design, Learning Design and Technology, or similar
  

Salary Range: $55,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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