Customer Service Representative (remote)
Job Description
Responsibilities:
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Recommended Jobs
Room Attendant / Laundry Attendant
Room Attendants and Laundry Attendants Job Description: Hilton Daytona Beach is seeking dedicated and hardworking Room Attendants and Laundry Attendants to join our team. In this role, you wi…
Adult nurse Practitioner
Nurse Practitioner (Managed Care) Our client is a growing healthcare organization based in Bradenton, FL that offers its employees top-notch benefits and top-rated management. The Company: Our cl…
Freelance Makeup Artist - Orlando, FL
About Westman Atelier A new standard of clean luxury. Founded by world-renowned editorial makeup artist Gucci Westman, Westman Atelier is a curated edit of skin-loving, performance-first makeup th…
Maintenance Technician
Job Description Job Description Maintenance Tech position for a condominium community maintaining common areas. Duties include basic repairs and upkeep of walkways, paths, community pools, …
Secondary Marketing Analyst II
At core values speak to the heart of an organization and are the essence of a company’s identity. Everything we do is centered around our community , customer service , our stability , and bein…
Radiology Opportunity - Orlando, Florida!
Diagnostic Radiologists needed for expanding program! Join the most successful Radiology practice in Central Florida supported by one of the largest heatlh care systems in Florida. All Shifts av…
Retail Keyholder - Governors Square
Job Description Job Description Join the Lovisa America team: It is exciting times at Lovisa with many new stores opening across America, so we are looking for our next amazing Lovisa Sales Su…
Front and Back Office Medical Assistant
: Overview: We are an established Primary Care Practice extending an exciting opportunity for a Medical Assistant to learn, grow and advance their career in healthcare. We are looking for a pr…
Rotating Equipment Specialist
Job Title: Rotating Equipment Specialist Industry: Oil & Gas / Refinery Qualification: Bachelor’s Degree in Mechanical Engineering Experience: Minimum 15 Years The Rotating Equipment …