Customer Service Trainer

Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all.

We are proud to have been named the National Apartment Association's 2025 Top Employer in the Supplier Category.

Benefits that drive themselves:

• Starting at $21.00, with flexibility to offer more based on experience!
• Full Time, Monday-Friday, 9:00am-6:00pm
• Guaranteed 40 hours per week, hybrid opportunities available upon completion of training, and no weekends!
• We offer medical, dental, vision, life insurance, disability, 401K, 104 hours paid time off accrual.
• Complimentary gym access, meal prep services and more!
• Employee Discount Program!
• Long-term Career Opportunities: Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 28 Branches across the Country.
• Named Top 100 Companies in Tampa Bay 2019, 2020, 2021, 2022, 2023, 2024 and 2025!

Overview

The Customer Service Training Specialist is responsible for delivering training to Customer Service team members on operational procedures and best practices. This includes onboarding new employees and providing retraining to existing team members when new information or procedures are introduced. The specialist will support the Customer Service team by designing course content, creating presentations, and developing other learning materials to ensure effective knowledge transfer and skill development.

What you will need:

• Prior training experience
• Excellent communication and organizational skills
• Strong attention to detail and ability to manage multiple priorities
• Confidence with MS Office Suite (Word, Excel, PowerPoint, Outlook) and SalesPad
• A passion for helping others grow and succeed

How you will make an Impact:

• Leading onboarding sessions and continuous learning initiatives
• Creating impactful presentations, SOPs, and training materials
• Partnering with leadership to stay aligned on evolving processes
• Delivering one-on-one and group trainings to support knowledge and skill growth
• Shadowing and collaborating with team leads and trainers to improve training strategies
• Identifying trends and providing refresher training as needed .