Bentley Service Concierge

Job Description

Job Description

Bentley Miami is seeking a highly professional and customer-focused Bentley Service Concierge to join our luxury automotive team. This key role is responsible for ensuring an exceptional client experience from the moment a guest arrives through the completion of their service appointment. The ideal candidate will have strong knowledge of modern vehicle systems and the ability to confidently demonstrate features and technologies to clients.

Responsibilities:

• Warmly greet clients upon arrival and manage the vehicle check-in process.
• Oversee timely and accurate vehicle receiving and delivery, ensuring 5-star customer service.
• Conduct walkarounds to identify service needs, document vehicle condition, and communicate findings.
• Provide clients with clear and engaging demonstrations of Bentley vehicle features, technologies, and system operations.
• Support the Service Advisors and Technicians by ensuring precise communication of customer concerns.
• Maintain exceptional showroom and service drive presentation standards.
• Ensure a seamless handoff when clients pick up their vehicles, including reviewing completed work and answering questions.
• Continuously stay updated on Bentley models, features, and technical innovations.
• Uphold brand values and deliver an elevated luxury experience.

Qualifications:

• Prior experience in automotive service, product specialist, or luxury customer service roles preferred.
• Strong knowledge of vehicle systems, infotainment features, and modern automotive technologies.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work in a fast-paced, client-focused environment.
• Professional demeanor with exceptional attention to detail.
• Valid driver’s license with a clean driving record.

Benefits:

• Most competitive salary in the industry.
• Medical, dental and vision plan.
• 401(k) savings plan.
• Accident & critical illness insurance.
• Paid vacation.
• Paid training.
• Employee Lease programs and much more.

Salary range: $20.00 to $25.00 depending on experience.

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person

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