Compass Siebel Administrator

We are seeking a skilled and proactive Siebel Administrator to support and maintain the Compass platform and its integrated systems. This role involves hands-on management of Siebel environments, server infrastructure, and a variety of enterprise applications. The ideal candidate will have strong troubleshooting skills, experience with AIX and Windows servers, and a solid understanding of compliance and audit processes.

Key Responsibilities:

Compass Platform Support:

• Provide production support for Siebel applications, including issue resolution, troubleshooting, and ongoing maintenance.

• Address user issues across all environments (DEV, UAT, SIT, PROD).

• Manage application deployments and changes in PROD, UAT, and SIT environments.

• Maintain and monitor 15 AIX servers and 7 Windows servers.

• Monitor server health and Siebel component performance.

• Handle ServiceNow tickets and ensure timely resolution.

• Collaborate with internal and external compliance/audit teams to complete required activities.

Integrated Systems & Web Services:

• Serve as the primary contact for platform support of DataSource, TIP, Entitlements Web Service, and Microservices.

• Troubleshoot issues, implement enhancements, and manage deployments in production and performance environments.

• Maintain and support IBM ISAM, IBM LDAP, HCL Digital Experience Portal, IBM WebSphere, and servers.

• Oversee the health and performance of 31 AIX servers supporting these platforms.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• 7+ years of experience in Siebel administration and enterprise application support.

• Strong experience with AIX and Windows server environments.

• Familiarity with IBM middleware technologies (ISAM, LDAP, WebSphere).

• Experience with ServiceNow ticketing and compliance processes.

• Excellent problem-solving, communication, and organizational skills.

• Must be a US citizen located in the United States

Preferred Skills:

• Experience with microservices architecture and enterprise integrations.

• Knowledge of HCL Digital Experience Portal and related web technologies.

• Ability to work independently and collaboratively in a fast-paced environment.

HIRING SALARY RANGE: $110,000 - 135,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at