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Collection Agency Representative

GEICO
Lakeland, FL
Collection Agency Representative Location Hybrid remote in Lakeland, FL : Collection Agency Representative Salary: $16.38 per hour / $33,000 annually * Hybrid opportunities once certified in position* We're looking for highly motivated and enthusiastic individuals to join our Payment Recovery Unit! As a Collection Agency Representative, you will receive referrals from Claims Liability associates and prepare supporting documentation, refer uninsured payment recovery claims to collection agencies, evaluate and monitor recovery efforts. You will be responsible for consulting with policyholders, adjusters, attorneys, and collection agencies via telephone or written correspondence, and reimburse insured's deductibles. Candidates must be efficient, organized, have strong analytical skills, demonstrate great communication skills, a great attitude, and are driven to succeed. Applicants will have the opportunity to learn from unique challenges including working with our business partners and other parties to meet the insurance needs of our customers and company. Benefits: At GEICO, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. From an inclusive culture that fosters the feeling of belonging, to a hybrid work environment that gives you the flexibility you need to thrive, GEICO invests in you from day one. GEICO continually seeks to provide a workplace where everyone can be their authentic self. To help achieve this goal, we support associate-led Employee Resource Groups that foster a true sense of community. Through GEICO's competitive benefits offerings and various training and development opportunities, we have you covered with our Total Rewards Program* that includes:
  • Premier Medical, Dental and Vision Insurance with no waiting period
  • Paid Vacation, Sick and Parental Leave
  • 401(k) Plan with up to 6% company matching
  • Tuition Assistance including Direct Billing & Reimbursement payment plan options
  • Paid Training
    • Qualifications & Skills:
    • In Office Position - must live within commuting distance to 2280 N Greenville Ave, Richardson, TX 75082
    • Ability to multitask (listen and type; speak and navigate multiple systems)
    • Ability to learn and apply large amounts of technical and procedural information
    • Ability to work both independently and in a team environment
    • Ability to effectively communicate, verbally and in writing
    • Ability to work comfortably in a fast-paced, high-volume call center environment
    • Minimum of high school diploma or equivalent
    Benefits: As an Associate, you'll enjoy our Total Rewards Program
    • to help secure your financial future and preserve your health and well-being, including:
    • Premier Medical, Dental and Vision Insurance with no waiting period**
    • Paid Vacation, Sick and Parental Leave
    • 401(k) Plan
    • Tuition Reimbursement
    • Paid Training and Licensures
    • Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
    **Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants. At this time, GEICO will not sponsor a new applicant for employment authorization for this position. Benefits: As an Associate, you'll enjoy our Total Rewards Program
    • to help secure your financial future and preserve your health and well-being, including:
    • Premier Medical, Dental and Vision Insurance with no waiting period**
    • Paid Vacation, Sick and Parental Leave
    • 401(k) Plan
    • Tuition Reimbursement
    • Paid Training and Licensures
    • Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
    **Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Posted 2025-08-22

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