Coordinator Rooms

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The stunning Tuscany Village, Hilton Grand Vacations Resort is looking for a talented hospitality professional to complete our customer service-oriented team. Located on 34 acres of lush tropical landscape in close proximity to Orlando's major theme parks, shopping and dining attractions, our 720 keys property offers the perfect opportunity to showcase your customer service skills while learning and growing your career in hospitality with one of the most reputable brands. If you thrive on building personal connections with Owners, creating wonderful vacation memories for all guests and being part of a supportive, performance focused teams- then you belong with us. We were named on Newsweek's “Top Global 100 Most Loved Workplaces”, so if you are looking to join a property with a people-first culture that recognizes performance, you have arrived! Apply today!

HGV Now Offers Day One Team Member Benefits!

What will I be doing?

The Rooms Coordinator position is responsible for all Rooms Coordinator duties. This includes assisting the front office as needed, assisting with all guest pre-check ins, assisting guests with questions or concerns, maintaining room inventory, managing reports and coordinating all related job duties.

• Provides excellent service while handling reports and proactively pre-assigning units to meet owners and guests' requests.
• Handling the inventory, waitlist, out of order units, task reports and the pre-arrival experience by opening channels of communication with housekeeping and Inventory Management.
• Assisting with other Front Office function as needed.
• Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is essential to the successful performance of this position.
• Carries out reasonable requests by management.

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

Qualifications

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Graduate or equivalent required.
• Ability to read, analyze and interpret sophisticated documents.
• Ability to build and interpret business communications and reports.
• Minimally intermediate computer skills.
• At minimum basic mathematical skills.
• Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
• Excellent interpersonal and service skills.
• Ability to resolve conflict, think on their feet, influence and mentor others.
• General understanding of inventory.

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Associates or College Degree preferred.
• 0-3 years of related experience preferred.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.