Field Service Manager

Job Description

Job Description

JOB SUMMARY: The Field Services Manager is responsible for the management, overall coordination, and scheduling of all the field service personnel at an assigned service center to ensure that A-C-T provides safe, quality solutions to our clients. This position may be required to split time between office and field settings as project load requires. This position will report to Office Manager at assigned Service Center.

DUTIES & RESPONSIBILITIES:

• Effectively manage and communicate job expectations to all field service team members, to include Field Supervisors, Field Team Leads, CDL Drivers, Equipment Operators and Field Technicians.
• Coordinate with Project Managers, Jobsite Managers (JSMs), and field staff to ensure workload is being executed via the job pack and in an efficient manner; focus on using the appropriate resources to achieve the goal of completing the work on time and within project budget.
• Assist in the preparation of project job packs as needed.
• Responsible for promoting ongoing and complete communication between Project Managers (PMs) and field teams.
• Ensure A-C-T safety policies and procedures are being followed and be familiar with USDOT regulations.
• Document any performance, attendance or other issues that may arise so that issues are addressed quickly and efficiently.
• Assist PMs in identifying scope of work changes.
• Manage staff levels, hours, and utilization of Field Service Team at assigned service center.
• Ensure all Raw Data (employee timesheets, receipts, jobsite notes, JHA form and manifests) from the previous day are legible, accurate and meet A-C-T paperwork requirements/quality standards. Ensures all paperwork is turned in daily.
• Assist in organizing and maintaining the scheduling system (Teams: Shifts) to support identified projects and training in relation to staff availability, skill sets, available equipment, and materials.
• Communicate customer issues with the Office Manager and devise ways of improving the customer experience, including resolving problems and complaints.
• Work closely with the Corporate Field Operations Director and Office Manager to set and/or implement policies, procedures, and systems and to follow through with implementation.
• Inform management of risks affecting project profit, costs, schedules, and client relations.
• Conduct analysis to determine alternative courses of action or recovery on reworked schedules.
• Coordinate with Fleet/Assets Department to ensure that equipment is prepared, ready for use, and returned to the warehouse in an organized fashion per A-C-T policies and procedures after use.
• Ensure the field portion of the project is executed from beginning to end, making sure all field assets are available and ready when the project starts.
• Ensure that pre and post project evaluation meetings with all applicable personnel are occurring.
• Responsible for ensuring that vehicle pre-trip and post trip inspections are completed daily via Fleetio and Samsara.
• Work with Driver Compliance Administrative Assistant to collect information and documentation to establish and maintain up to date DQ files.
• Models Positive A ttitude-Positive C ontribution-Positive T eamwork in all situations.
• Manage conflict, employee morale and employee performance, involving the Office Manager or Regional Field Services Manager as needed.
• Ability to prepare and deliver Employee Evaluations with Field Supervisor(s) and Office Manager.
• Consistently supports the Company Vision, Mission, OKR’s and program rollouts to help drive desired results.
• Focuses on morale to help inspire the type of team people want to be a part of.
• Upholds the ethics and values of the company.
• All other duties as assigned.
• Must be able to perform the duties and responsibilities as outlined

REQUIRED SKILLS & ABILITIES:

• Must have strong interpersonal skills to support the Management Team at A-C-T in negotiation and problem-solving functions.
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress.
• Maintains an enthusiastic attitude; able to motivate and inspire the team to ensure all team members have a positive attitude, make a positive contribution, and exemplify positive teamwork.
• Remain calm and professional in stressful situations.
• Communicate with clients in a professional and respectful manner.
• Must be able to work independently and productively with little to no supervision.
• Recognize problems, identify possible causes and resolve routine problems.
• Team player with a "can do" attitude that can work in a fast-paced environment.
• Ability to establish and maintain a professional atmosphere for employees, clients, and customers.
• Must have general knowledge of computer applications.
• Must be detail oriented, skilled in leadership, people management, critical thinking and problem solving.

EDUCATION & EXPERIENCE:

• Bachelor’s Degree or 2-year college degree and 5 years of experience, environmental industry experience preferred.
• 5+ years of experience leading employees or at least 2 years’ experience as an A-C-T field supervisor or specialist.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of any field task conducted by A-C-T. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Lifting and carrying of items weighing up to 50 lbs.
• Exposure to extreme climate, including but not limited to cold temperatures and high temperatures up to 140 degrees.
• May be exposed to varying levels of physical activities and physical extremes such as long periods of standing, walking, crouching, and use of hand tools (i.e., shovel, rakes, post hole diggers).
• Ability to wear a respirator based on a pulmonary function test.
• Ability to pass annual fit-for-duty physical exam.