Customer Service and Collections

Job Description

Job Description

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

Opportunity Overview :

Customer Service and Collections position based in Miami, Florida. This is a 6-month contract assignment. (W-2).

You will handle customer escalations, manage complex billing inquiries, and support collections efforts.

You will handle phone calls and emails daily, contact customers with past-due accounts, and maintain detailed documentation.

You will report to the onsite Manager.

Your Day-to-Day:

Customer Service & Escalations

• Handle complex and escalated customer inquiries with empathy

• Respond to customers by phone and Email and respect

• Document all interactions promptly in the appropriate systems

Collections and Arrears Management

• Call customers regarding accounts in arrears and follow up until resolution

• Ensure customers are aware of their past-due balances and take appropriate action

• Return accounts after 90+ days of non-payment

• Send final-billed accounts to collections without delay

• To reduce write-offs and improve collections success

Process Improvement & Documentation

• Document processes and share insights with the team

• Ask questions to gain clarity, and record the answers for future reference

• Identify tools and information needed to succeed in the role and obtain them

• Keep the manager informed of broken or unclear processes

• Follow all instructions carefully, and ask for clarification when needed

Who You Are:

• Customer service and conflict-resolution skills

• Experience handling collections or working with past-due accounts

• Proficiency in Microsoft Excel

• Ability to remain calm and during difficult interactions

• Attitude toward learning and improvement

Our Safety Pledge to You:

If you are as committed to your success as we are committed to your safety, then this is the position for you! For us, our guiding principle has always been and will continue to be the safety of our people. It's that simple!

Why WECTEC Staffing Services?

WECTEC Staffing Services delivers customer-focused solutions, offering everything from high-volume, cost-effective staffing to specialized niche roles, while maintaining best-in-class service. Our employees bring expertise across technical and corporate functions, supporting international contracts in over five countries. We invite you to explore opportunities within our distinguished global talent network.

WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following:

• Comprehensive Health and Income Protection Benefits
• 401(k) Savings Plan
• Paid Vacations for Qualifying Positions

We are committed to transparency and equity in all our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $25.00/hr. to $30.00/hr.

WECTEC Staffing Services continues to successfully place professional and technical resources into key roles globally. You can learn more by visiting

You can submit your completed application, and explore other available options, using the following link:

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Equal Opportunity Employer including Veterans and Individuals with Disabilities