Roses Coffee Bar Barista

THE DALMAR HOTEL, as part of the Wurzak Hotel Group, is an award-winning hotel unlike anything Fort Lauderdale has seen. To join our 200+ team members provide fabulous experiences to our hotel guests through a range of dining and beverage outlets: Terrace Grill, Rose’s Coffee Shop, The Lobby Bar (with pool service), and Sparrow Rooftop Bar. We are seeking a friendly, focused Barista who lives for coffee and creating memorable moments for the customers they serve. The ideal candidate is friendly, optimistic, detail-oriented, has an outgoing personality, enjoys working with people and working on a team; has a proven passion and ability to anticipate and exceed our guests' needs; and has knowledge of food and beverage operations. The Barista is responsible for greeting guests and taking food orders which would entail light food preparation. Also, preparing beverages and assisting guests with any other “grab and go” or retail item. The barista is to be in compliance with policies and procedures, brand standards, and federal, state and local regulations. Process guest checks and collect payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures. Breakfast shifts may begin as early as 4:30 AM. General Requirements:

• Ability to prepare and serve customized coffee beverages.
• Ability to understand and provide friendly guest service.
• Greet guests in a friendly and courteous manner and explain any specials and/or promotions for guest awareness.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Record the details of the order from the guests check for accuracy.
• Ability to understand and comply with proper ordering and food handling techniques and state and local serving guidelines.
• Attention to details with good organizational and efficient time management skills.
• Great customer service skills and demonstrated willingness to exceed guest expectations.
• Consistent professional attitude and behavior with effective listening and communication skills.
• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient.

Responsibilities:

• Complies with all guest service basics such as uniforms, name tags and proper guest greeting.
• Knowledgeable on hotel facilities and services to assist guests as appropriate.
• Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
• Impresses guests with quality and timely service in a pleasant and friendly manner.
• Maintains complete knowledge of and comply with all departmental policies/service procedures/standards; maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as intended.
• Anticipate guests and fellow team member needs, respond promptly and acknowledge all guests and team members, however busy and whatever time of day; be familiar with all Hotel services/features and activities to respond to guest inquiries accurately.
• Respond in positive, calm tone to guest and team members at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Greet guests as they arrive.
• Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items, and safety hazards to management.
• Reports any deviations from policies, procedures, brand standards and regulations to management.
• Complete closing side duties.
• All other duties as assigned by manager.

Education and Experience:

• High school education or related experience.
• Previous experience as a coffee shop barista in a cafe setting is a plus.
• Familiarity with hospitality industry practices preferred.

Our Perks

• Competitive Salary
• Paid Time Off
• Medical, Dental, Vision health insurance
• Robust supplemental insurance for Life, AD&D, Pets, legal and more
• Wellness programs for mental, physical, and financial wellness
• Hotel and travel discounts
• Generous retirement/401k benefits
• Education and professional development
• Employee luncheons and employee recognition programs

Who We Are Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests. WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies. WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws. EEO m/f/d/h