Head Golf Professional
- Oversees and maintains all facets of the golf operation.
- Provides professional support, direction, management, training and leadership to golf staff associates.
- Promotes and nurtures customer relations and enhances the quality of the golf experience.
- Responsible for the day-to-day golf operations.
- Oversees golf operations including tournaments, rules, tee sheet activity, merchandise inventory, range operations, player service operations, cart fleet, and may assist with supervising Food and Beverage operations.
- Assists in the development and day-to-day tracking of the budget and business plan.
- Helps to control expenses in relation to revenues.
- Creates a customer service-oriented atmosphere that promotes the game of golf and meets the needs of the members.
- Ensures that associates provide a high level of customer service.
- Works closely with the Superintendent and the Food and Beverage Manager on a daily basis to ensure timely communication and to establish a good working relationship.
- Prepares work schedules and assigns associates areas of responsibility.
- Performs payroll tasks as scheduled and makes adjustments prior to submitting to payroll.
- Monitors hours to maximize productivity and minimize overtime.
- Provides leadership and vision to golf staff, building people, and preparing them for career advancement.
- Provide golf instruction through lessons and clinics to members and guests.
- Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
- Managing department members that may include but are not limited to: Assistant and Associate Golf Professionals, Teaching Professionals, Tournament Coordinator, and Guest Services Attendants.
- Ensure that effective orientation and training are given to each new associate.
- Develops ongoing training programs.
- Monitors business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
- Responsible for implementing and maintaining excellent service to achieve guest satisfaction.
- Incorporates safe work practices in job performance.
- Regular and reliable attendance.
- Performs other duties as required.
- Bachelor’s degree (BA) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience (multi-course facilities may require more experience).
- PGA Certification required.
- Golf Genius background preferred.
- Golfnow POS background preferred.
- Regularly stands, walks and sits. Occasionally climbs or balances; stoops, kneels, crawls or crouches.
- Frequently uses hands; reaches with hands and arms. Frequently talks or hears, tastes or smells.
- Occasionally lifts up to 50 pounds.
- Occasionally works in wet or humid conditions.
- Frequently works in outdoor weather conditions.
- Noise level is moderate.
- Ability to read and speak English is required in order to perform the duties of the job (e.g. the associates are required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
- Knowledge of Microsoft Office applications.
- Experience with computerized POS and tee time system.
- This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
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