Support Engineer I

This is more than a support role. This is your entry point into a fast-paced software company with a clear path to level up—whether into product, engineering, customer success, or leadership. You'll work alongside a team that cares deeply about your development, in a culture designed to push you, coach you, and promote you faster than anywhere else.

What You’ll Do

• Be the first line of help for our customers—resolving issues, answering questions, and making sure they get value from our products
• Provide Tier 1 support via email, chat, and a web-based ticketing system
• Communicate clearly and compassionately while managing multiple priorities
• Collaborate with other support and technical teams to escalate and resolve complex cases
• Document customer issues thoroughly to support ongoing improvements

What We’re Looking For

You don’t need years of experience—just the mindset and motivation to grow . We’ll teach you the rest. You're a great fit if you:

• Are a strong communicator —both spoken and written
• Stay organized and thrive on juggling multiple tasks
• Love solving problems and helping others succeed
• Are curious, humble, and eager to learn
• Want to build a long-term career in software

What you don’t need:

• We do not value pedigree or resume – we are seeking talent that aligns to our values and that is hungry to learn and succeed
• You do not need software experience

If you’re ready to work hard, invest in yourself, and grow into more — apply today . This is where your software career begins.

Location : Tampa, FL
In office requirement: 3 days a week

While we offer flexibility, this role includes an expectation of being onsite three days a week in our Tampa office to support team alignment and cross-functional collaboration.

#LI-Hybrid