Intake & RCM Specialist - home infusion pharmacy
Intake & RCM Coordinator – Home Infusion Pharmacy
Location: West Palm Beach, FL (Remote – Onsite as needed)
Salary: $19-$28/hour + benefits
Our client, a growing home infusion pharmacy, is seeking a detail-oriented Intake & RCM Coordinator to manage the full revenue cycle—from initial referral through reimbursement. This hybrid-facing role is critical to ensuring patients receive timely care while supporting operational and billing excellence.
This is a great opportunity for someone experienced in healthcare billing, insurance verification, or RCM. A pharmacy tech background is helpful but not required. What You’ll Do
Patient Intake & Referral Coordination
- Own the referral process from start to finish—collecting and entering patient, insurance, and prescriber data
- Investigate benefits, including deductible and coinsurance breakdowns
- Secure prior authorizations and track renewals
- Communicate treatment and financial expectations to patients and prescribers
- Collaborate across internal teams and external payers to avoid delays
- Follow up proactively on incomplete or missing documentation
- Prepare clean documentation to support accurate billing
- Validate HCPCS codes, NDCs, billing units, and therapy frequencies
- Partner with billing teams for claims submission across commercial and government payers
- Scrub and test claims prior to submission
- Monitor claims for adjudication; research and resolve denials
- Track payer trends and provide insights for process improvements
- Reconcile payments and resolve discrepancies
- Communicate with patients regarding financial responsibilities
- Assist with inventory, shipping, and delivery coordination
- Support sterile compounding training (once cleanroom is live)
- Maintain compliance across all systems used for intake, billing, and care
- High school diploma or equivalent
- Must have infusion pharmacy intake, RCM, insurance verification, billing experience
- Familiarity with pharmacy software (CPR+, TherigySTM, or similar)
- Strong understanding of insurance plans and benefit structures
- Pharmacy technician background highly preferred
- Mission-driven work delivering high-quality infusion therapy
- Build hands-on expertise in full-cycle pharmacy operations
- Cross-training in sterile compounding, logistics, and more
- Collaborative team and competitive compensation
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