Optical Area Manager

Job Description

Job Description

Description:

Come see the difference!

We are looking for a leader to join our Optical team and oversee several locations to provide support to our Optical team, by managing, leading, developing the team and monitoring the performance of the locations to ensure that we provide the highest level of service to our patients.

We are building West Central Florida’s premier destination for fully integrated ophthalmology, medical optometry and optical retail services. We believe sight is our most important sense. It is a priceless gift that goes far beyond how you see the world.

Sight is how we move through life, enjoy its wonders and form the memories that define us. That is why we are dedicated to caring for our patient’s sight every day.

We’ve assembled the most capable and credentialed multidisciplinary teams across every specialty of vision health – ophthalmology, optometry and optical retail services – to deliver a complete, 360-degree approach to vision care. One seamless patient experience. While we do share a single medical record that allows us to collaborate and coordinate care across all locations and providers, more importantly, we share a common belief and set of principles that guide us as we care for our patients.

Requirements

Retail Optical Area Manager is responsible for planning and leading the activities of all retail locations within the assigned area of operation, including full profit and loss responsibility, while acting within the scope of company objectives and policies to accomplish area goals

Essential Functions and Responsibilities:

• In partnership with Director Optical Operations and Optical Lead (where applicable), actively participate in the talent selection process for team.
• Work with Optical Leads to manage daily staffing requirements including callouts
• Prepare and deliver performance reviews for direct reports.
• Work with Director Optical Operations, Optical Leads and HR to manage performance and/or employee relations issues.
• Supports Director of Optical Operations with coordinating training on merchandising standards, product flow, inventory flexing and signage to ensure consistency of Brand experience.
• Partner with Director Optical Operations, Director Marketing on the development of optical locations specific presentations and merchandise concepts.
• Partner with Director Optical Operations and Optical Leads to identify business opportunities and create action plans to drive results.
• Coach and direct team to meet standards for patient service
• Daily merchandise presentation and replenishment
• Pricing: Ad sets, price changes and markdown presentation
• Maintain daily and weekly sales reports to track, analyze and communicate business results to Director Optical Operations.
• Manage appointment fill rate, capture rate and no-show rate
• Communicate merchandise and product performance opportunities/observations to Director of Optical Operations
• Manage patient complaints and optical order issues
• Work with contact center to respond to patient inquiries
• Manage follow-up, recalls and confirming
• Execute all company policies, procedures, processes as required and ensure full compliance with all operational procedures and paperwork as well as federal, state and local laws and regulations.
• Other duties as assigned by manager or designee

Supervisory Responsibility:

· Retail Optical Area Manager reports to Director Optical Operations

· Supervise Optical Leads and employees who directly report to area manager on a daily basis through activities including (but not restricted to) interviewing, motivating, delegating, promoting, counseling and coaching, performance appraisals, and terminating.

· Supervise locations through coaching and motivating employees to ensure quality patient experience.

Working Conditions and Environmental/Physical Demands:

· Standing/walking 95% of the day to perform the essential job duties.

· Full body rotation (i.e., bending, stooping, twisting, etc.)

· Ability to lift at least 20lbs.

· Operate a motor vehicle.

· Repeating motions that may include the wrists, hands and/or fingers.

· No adverse environmental conditions expected.

Position/Type/ Expected Hours of Work:

Hours of work are generally Monday through Friday starting as early as 7:00 a.m. and working as late as 6 p.m. Select locations may also require half day or full day Saturday shifts, starting as early as 8 a.m. and ending at 2 p.m. Shifts will be assigned based on business needs.

Travel:

Frequent Travel to multiple retail optical locations is required.

Qualifications:

• Minimum 5 years optical experience
• Minimum 3 years in managing optical team
• Experience in high-end eyewear sales and/or independent practice - preferred
• Florida Optician license - preferred

Skills and Abilities:

· Ability to work well with all levels of management, build partnerships and influence teams.

· Highly organized and able to adapt to quickly changing priorities.

· Proven ability to plan, organize, prioritize, and manage multiple tasks efficiently.

· Proven quality experience as demonstrated through historical work/achievements

· Excellent verbal, written communication, and presentation skills

· Problem solving, analytical and strategic skills required

· Metrics driven

· Must be proficient in Microsoft Office: Outlook, Word, Excel, PowerPoint

Benefits

• Paid time off (PTO - accrues beginning with first day of employment)
• 8 Paid Holidays
• Medical, Dental, Vision Benefits