Guest Services Agent

Job Description

Job Description

Position: Front Desk/Guest Service Agent

Pay Rate: $16 - $18 per hour + Potential Bonuses

Location: Hotel - Miami Brickell

Summary:

We are seeking a passionate and motivated Front Desk Agents to join our dynamic Front Desk Team. As a Front Desk/Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be the first point of contact for guests, answering inquiries, providing recommendations and assisting with any concerns they may have.

Responsibilities:

- Welcome guests to the hotel and assist them with check-in and check-out processes- Manage reservations and bookings- Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services- Address guest complaints and resolve issues in a timely and professional manner- Process payments and maintain accurate records- Assist guests with luggage and transport arrangements- Coordinate with other departments to ensure guests' needs are met- Maintain a clean and organized front desk and lobby area- Up-sell hotel services and amenities to guests

Requirements:

- Excellent communication and customer service skills

- Strong organizational and time management skills

- Ability to multi-task and work under pressure

- Proficient in using computer systems and software

- Ability to work flexible hours, including weekends and holidays

- Previous experience in a similar role, ideally in the hospitality industry

- High school diploma or equivalent qualification

- Fluent in English, knowledge of Spanish, Portuguese or other languages

- Hilton OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is ideal.

Candidate must be hands-on, organized, team motivator and adhere to brand and hotel standards. This is not an office position and requires candidate to work at the Front Desk. Must be available to work on a schedule which includes weekends and holidays and, 8-hour shifts that may be scheduled between 7am to 11pm. Paid training will be provided for selected candidate. A sign-on bonus of $500 is available for Qualified OnQ Certified applicants, if hired.

* Must be a legal resident of the USA and authorized to work in the USA to apply.