Sr. Warehouse Manager

Who We Are:

As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.

By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration.

To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us.

Work Arrangement:

On-Site

Why Join Crowley?

The Senior Warehouse Manager provides strategic and operational leadership for warehouse personnel, inventory management, cargo handling, customer service, and continuous improvement initiatives while maintaining full accountability for safety, productivity, service levels, and cost performance.

What You'll Do:

The Senior Warehouse Manager is responsible for leading warehouse and distribution operations that support ocean carrier services, container freight station (CFS) activities, transload operations, import/export cargo handling, and value-added logistics services. This role ensures the safe, compliant, and efficient movement of cargo through warehouse facilities while supporting vessel schedules, customer requirements, customs regulations, and financial objectives.

Key Responsibilities:

Warehouse & Cargo Operations

• Direct all warehouse activities including receiving, storage, inventory control, order fulfillment, cross-docking, transloading, and outbound distribution.
• Manage import and export cargo flows associated with ocean carrier operations.
• Coordinate container stripping, stuffing, consolidation, and deconsolidation activities.
• Ensure cargo is processed accurately and efficiently to support vessel schedules and customer commitments.
• Optimize warehouse space utilization, cargo throughput, and equipment deployment.

Port & Transportation Coordination

• Partner with terminal operations, drayage providers, rail carriers, customs brokers, and transportation teams to ensure seamless cargo movement.
• Coordinate inbound and outbound container scheduling to minimize dwell time and detention costs.
• Monitor cargo flow from port terminals to warehouse facilities and customer destinations.
• Support peak-season planning and contingency management for port disruptions and supply chain challenges.

Leadership & Workforce Management

• Lead warehouse managers, supervisors, and hourly associates across multiple shifts.
• Establish performance expectations and accountability measures.
• Develop workforce plans to align staffing levels with operational demand.
• Drive employee engagement, training, succession planning, and leadership development initiatives.
• Foster a culture focused on safety, customer service, and continuous improvement.

Customer Service & Commercial Support

• Maintain strong relationships with beneficial cargo owners (BCOs), freight forwarders, NVOCCs, and logistics customers.
• Ensure customer-specific service level agreements (SLAs) are achieved.
• Participate in customer reviews and operational performance discussions.
• Support business development efforts by identifying opportunities for service expansion and operational enhancements.

Inventory & Cargo Control

• Ensure accurate inventory management and cargo visibility through warehouse management systems.
• Lead cycle count programs and inventory audits.
• Investigate and resolve cargo discrepancies, shortages, overages, and damage claims.
• Maintain compliance with customer inventory requirements and reporting standards.

Financial Management

• Develop and manage warehouse operating budgets.
• Monitor labor, equipment, and facility expenses.
• Drive productivity improvements and cost-saving initiatives.
• Analyze operational and financial performance metrics to improve profitability.
• Support annual planning, forecasting, and capital expenditure requests.

Safety, Security & Compliance

• Maintain compliance with OSHA, DOT, TSA, CBP, CTPAT, and other applicable regulatory requirements.
• Lead safety programs, audits, incident investigations, and corrective action plans.
• Ensure compliance with hazardous cargo handling requirements when applicable.
• Maintain facility security standards and cargo integrity protocols.

Continuous Improvement

• Implement Lean, Six Sigma, and operational excellence initiatives.
• Analyze KPIs and operational data to identify process improvement opportunities.
• Lead warehouse technology implementations and automation projects. Standardize best practices across facilities and operating shifts.

Education & Credentials:

Bachelor's degree in business, transportation, or related field; or a combination of post- high school and equal experience may be substituted for education.

Experience:

8–12+ years of leadership within warehouse, logistics, transportation, or supply chain environments, with at least 5 years managing warehouse operations that support ocean freight, container logistics, port operations, or international supply chains. Candidates must have experience leading large teams in high-volume logistics environments, along with strong knowledge of import/export operations, ocean shipping documentation, and cargo handling processes, and demonstrated proficiency with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and inventory control systems.

Preferred experience includes familiarity with container freight station (CFS) operations and experience supporting marine terminals or ocean carrier logistics networks. Candidates with Lean Six Sigma Green Belt or Black Belt certification, as well as APICS/ASCM CSCP or CLTD certification, are highly valued. Additionally, knowledge of customs compliance, bonded warehouse operations, and international trade regulations is preferred.

Core Competencies

• Warehouse Operations Leadership
• Ocean Freight & Container Logistics
• Import/Export Operations
• P&L Management
• Team Development
• Customer Relationship Management
• Safety & Regulatory Compliance
• Continuous Improvement
• Strategic Planning
• Supply Chain Optimization

Competencies

Ability to apply skill sets and demonstrate proven experience developing, improving and streamlining processes to meet established goals and objectives. Integrate and use WMS and other technologies to improve efficiency. Ability to effectively manage projects that may vary in nature and scope. Ability to work with internal stakeholders in other departments. Previously developed internal relationships highly desired. GFSI (Global Food Safety Initiative) system knowledge and certification process preferred.

Technical Skills:

Proficient in Microsoft Office products, including Excel, Teams, Outlook and Word.

Job Scope

Position impacts multiple business units/segments.

Working Conditions

Works both inside an office environment and also outside in conditions of both high and low temperatures. May be exposed to odors, dust, dirt, mechanical hazards, high noise levels and potentially dangerous equipment. Must be able to crouch and stoop to get into areas with restricted headroom and be able to climb ladders. May require extended use of computer keyboard and viewing of computer monitor and ability to sit for long periods of time.

What We Offer?

We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.

Our Total Rewards include:

• Competitive pay with recognition programs
• Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
• Leave and family support: parental leave and sick leave
• Learning and growth: access to training and development for continuous skill development
• Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts

At Crowley, we invest in you—your success, your health, and your future.