ServiceNow AI/ML Engineer

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

The reputation of Southern Glazer’s is well-established, and it's no surprise that we are regularly recognized for our culture. Southern Glazer’s has been recognized by Newsweek as one of America’s Greatest Workplaces for Inclusion and Diversity, as well as for Women and Parents and Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Overview

We are seeking a highly skilled AI/ML ServiceNow Engineer to develop, implement, and optimize intelligent solutions within the ServiceNow platform. The ideal candidate will leverage artificial intelligence and machine learning technologies to enhance automation, improve workflows, and deliver innovative, data-driven outcomes. This role involves collaborating with cross-functional teams to design and deploy AI-driven services, integrating ML models into ServiceNow processes, and ensuring scalable, secure, and maintainable solutions that align with organizational goals.

Primary Responsibilities

• Work with business stakeholders to determine high value use cases
• Help monitor/measure value based on existing use cases
• Implement and configure AI Capabilities on ServiceNow
• Conduct research and provide recommendations on the best ways to leverage ServiceNow’s native AI and predictive capabilities.
• Design, develop, and configure AI/ML models and workflows within the ServiceNow platform.
• Integrate external AI/ML tools and frameworks as needed to enhance ServiceNow functionality.
• Monitor the performance and effectiveness of AI solutions, adjusting models and configurations to optimize outcomes.
• Assist in establishing governance and best practices for AI/ML deployment within the organization.
• Document AI/ML workflows, configuration settings, and use case implementations to ensure transparency and reproducibility.
• Track key performance metrics to demonstrate ongoing value and ROI from AI-driven processes.
• Stay current with emerging AI/ML technologies and industry trends to recommend innovative enhancements.

Minimum Qualifications

• Bachelor’s or Master’s degree in related field (e.g., Computer Science, Statistics, Engineering, etc.) or equivalent combination of education and work experience.
• 3 – 5 + years of experience in a relevant role (e.g., AI/ML engineering, data science, artificial intelligence, business intelligence, etc.).
• One or more of the following Certifications: Google Generative AI Leader, Microsoft Azure AI Fundamentals, AWS Certified AI Practitioner (AIF-C01)
• Experience with ServiceNow Platform Now Assist for ITSM, HRSD, and Creator products
• Proven experience in developing, deploying, and implementing ML models and algorithms to a production environment.
• Native-level proficiency/fluent in English.
• · Experience in DevOps and Agile technology environments. (preferred)

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
• Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.