Computer Support Specialist (Infrastructure & Support)

Job Description

Job Description

Description:

At Trax Credit Union, we exist to move people forward. We are committed to creating a path to financial health for every member we serve. Our work is guided by accountability, service, passion, integrity, respect, and excellence—and we’re looking for leaders who bring these values to life every day.

Key Responsibilities

• Support and maintain the credit union’s IT infrastructure, including network systems, servers, endpoints, telecom systems, and peripheral devices, ensuring high availability and performance
• Monitor, troubleshoot, and resolve hardware, software, network, and Windows-related issues across branch and corporate environments
• Provide end-user support for technical issues, including software applications, system access, and hardware functionality (onsite, remote, and phone support)
• Perform system configuration, installation, and testing for workstations, servers, telecom equipment, and other infrastructure components
• Administer and monitor backup procedures to ensure data integrity, security, and recoverability
• Maintain accurate documentation for systems, equipment, configurations, warranties, and support processes
• Manage and resolve service requests and incidents within established SLA timelines, ensuring timely ticket completion and service quality
• Install, configure, and deploy software updates and new applications across the organization
• Troubleshoot and repair IT equipment, including PCs, laptops, printers, phones, and other peripheral devices
• Work with cybersecurity tools and follow established security practices to support endpoint and infrastructure protection
• Stay current with emerging technologies and recommend improvements to enhance system performance, security, and efficiency
• Assist with planning and implementation of system upgrades, infrastructure enhancements, and technology initiatives
• Ability to travel to multiple branch locations (9 branches) as needed to provide onsite technical and infrastructure support
• Ability to lift and move IT equipment up to 30 lbs as part of regular job duties

• 3–5 years of technical experience in IT, preferably in a financial institution
• Progressive experience supporting PC/LAN hardware, software, operating systems, and communication platforms (including Windows, Linux, and enterprise systems such as IBM AS400/iSeries)
• Experience working within a ticketing system and managing requests in alignment with SLA expectations
• Strong independent troubleshooting skills with exposure to infrastructure, networking, and system support
• Familiarity with telecom systems and supporting distributed branch environments is a plus

Why Trax Credit Union

At Trax, we invest in our employees so they can deliver their best every day. We are proud to offer the following benefits:

• Medical, Dental, and Vision coverage
• Employer-paid Short-Term & Long-Term Disability
• Life and AD&D Insurance
• 401(k) Retirement Plan
• Free Choice Plus Checking Account
• Exclusive Employee Financial Perks after 90 days on the job
• Loan discounts for consumer and home loans

Our Commitment

At Trax Credit Union, we don’t just manage finances—we help people move forward. If you are passionate about making a difference, leading with integrity, and creating meaningful impact in your community, we encourage you to apply.