Dining Reservations Coordinator
- Functions include providing exemplary guest service
- Receiving and recording reservations via telephone, e-mail, and in-person
- Coordinating special memos for large parties.
- The Dining Reservation Agent will also make copies, fax information, and resolve guest issues.
- The Dining Reservation Agent will ensure updated information on all outlets is available at workstations and handle reservations for special events, including all holidays.
- Pricing checks accurately, according to guest consumption, meal plans, and sales package agreements
- Communicating with the front desk and using a computer system to correctly bill guests
- Cashiering checks in a timely manner, including counting money and handling change correctly;
- Explaining guest questions and discrepancies to wait for staff; completing and balancing paperwork at the end of the shift, including determining deposit amount and safeguarding money
- Obtaining approval on credit cards used to pay bills
- Maintaining and ordering necessary supplies and money banks; and other duties as may be assigned.
- Answering phones in a timely manner
- Making dining reservations for F&B Outlets through OpenTable.
- Booking and charging of special events
- Complete knowledge of menu and all related menu items
- Complete knowledge of the room service process to be able to direct the guest and answer any questions; an ability to complete fundamental mathematics
- Ability to function with the Point of Service System
- Ability to handle guest concerns and questions in a thorough and professional manner.
- The position is also responsible to complete other duties as assigned by management.
- Must be at least 18 years of age or older
- High school diploma or GED equivalent
- Ability to work efficiently in a high-volume, fast-paced environment.
- Familiarity with Windows-based software, Microsoft Word, and HSI.
- Professional image, representative of property image.
- Exceptional telephone skills.
- Ability to listen to guest effectively and resolve issues.
- Must be detail-oriented.
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