Director Of Operations

Job Description

Job Description

Crown is a premier provider of Roofing, Waterproofing, and Electrical services, delivering high-quality solutions across residential, commercial, and industrial markets. We are committed to excellence in craftsmanship, safety, and customer satisfaction.

The Director of Operations is a key executive leader responsible for overseeing company-wide operations across all commercial divisions—Roofing, Waterproofing, and Electrical. Reporting directly to the President, this role drives operational excellence, resource alignment, profitability, and long-term strategic growth across the entire organization.

• Direct and align operational goals and priorities across all divisions (Roofing, Waterproofing, and Electrical).
• Support conflict resolution between operations/ preconstruction teams, as well as conflict resolution externally.

• Lead day-to-day operations including scheduling, project execution, field performance, and quality control.
• Ensure standardized workflows, procedures, and performance metrics are in place and followed company-wide.

• Manage and mentor project managers, foremen, field teams, and operational leads across all trades.
• Foster a high-performance culture focused on accountability, safety, and professional growth.

• Oversee divisional budgets, forecasts, and KPIs.
• Analyze performance data and drive efficiency and profitability through continuous improvement initiatives.

• Build and maintain strong relationships with customers, subcontractors, and suppliers.
• Ensure delivery of high-quality, on-time services aligned with client expectations and contractual obligations.

• Ensure compliance with OSHA, NEC (for electrical), local codes, and internal safety protocols.
• Promote a zero-incident culture through proactive safety training and audits.

• Bachelor’s degree in Construction Management, Engineering, Business, or related field (preferred)
• Minimum 2 years of senior operations leadership experience in the commercial construction or skilled trades industry
• Proven success overseeing multi-disciplinary teams or multiple service lines
• Strong financial acumen, including budget management and operational reporting
• Deep knowledge of industry safety standards and regulatory compliance – trade specific not necessary
• Excellent leadership, communication, and strategic problem-solving skills