Patient Financial Representative - Addiction Services - Behavioral Health Center

Location: Behavioral Health Center -12550 New Brittany BlvdFort Myers FL 33907

Department: HOD HB Addiction Services

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate: $17.34 - $21.67 / hour

Summary

💼 Patient Financial Representative Addiction Services

📍 Behavioral Health Center | 12550 New Brittany Blvd, Fort Myers, FL 33907
🕗 Schedule: MondayFriday, 8:00 AM4:30 PM

Are you a financial professional with a heart for healthcare ? Join Lee Healths Addiction Services team as a Patient Financial Representative and make a real difference in the lives of patients on their journey to recovery. This is an excellent opportunity for someone who enjoys working in a compassionate environment while applying their revenue cycle expertise to ensure patients receive the care and support they deserve.

🌿 Why Join Addiction Services at Lee Health?

Addiction Services plays a vital role in helping individuals overcome substance use challenges and access behavioral health care. As part of our team, youll combine your financial knowledge, customer service skills, and attention to detail to support both patients and providers in a mission-driven setting focused on healing and hope.

🧾 What Youll Do

• Provide patients and families with financial counseling and assistance related to treatment and insurance coverage

• Verify benefits, process authorizations, and ensure accuracy in patient accounts

• Collaborate with clinical and administrative teams to streamline patient access and billing processes

• Deliver exceptional customer service while maintaining confidentiality and professionalism

🎓 What Youll Need to Apply

Education:

• High School Diploma or equivalent required

• Post-high school training or Associate degree preferred

Experience:

• Minimum 1 year in a customer relations role

• Minimum 2 years in revenue cycle experience

• Epic experience preferred

Other Requirements:

• Medical terminology knowledge required

• Excellent computer skills

• Ability to speak multiple languages is helpful

• Strong telephone etiquette and listening skills

• Excellent verbal and written communication skills

💚 Why Youll Love Lee Health

• Competitive pay and comprehensive benefits package

• PTO , retirement plans, and continuing education opportunities

• Career advancement within one of Southwest Floridas most respected health systems

• A supportive, mission-driven culture that values teamwork, empathy, and excellence

💚 Bring your financial expertise and compassion to a team thats changing lives every day.
👉 Apply today to become a key part of our Addiction Services team at Lee Health!

As a first point of access for Lee Health customers this position completes and assists with registration, insurance verification, authorization, price estimation, denial prevention, claims processing, and financial screening to secure maximum reimbursement for the Health System. This position is also responsible for confirming patient identity and uses Epic and on-line resources to ensure Medicare medical necessity and billing requirements have been met. It also requires excellent verbal, analytical and customer service skills due to the varying methods of communication which occurs telephonically, in written form, electronically, in person, and bedside in a direct clinical care setting. Requires extensive governmental regulation adherence, computer knowledge and analytical experience to navigate and interpret information provided by a multitude of payers to ensure both claim and billing requirements have been completed, entered, and are accurate. This position also requires general payor contracting and chargemaster experience to ensure accurate price estimation to comply with governmental pricing transparency requirements. This job requires the ability to multi-task while using critical thinking skills to appropriately handle work complexity in a fast-paced work environment, while always providing an exceptional patient experience. This role requires collaboration with the Care Management and Utilization Management team to ensure on-going con-current authorization and patient discharge planning needs are met.

Requirements

Education:High School diploma or equivalent required. Post high school training or associate degree preferred.

Experience:Minimum of 1 year of experience in customer relations role. Minimum of 2 years of revenue cycle experience, Epic experience preferred.

Certification:N/A

License:N/A

Other:Medical terminology knowledge required. Excellent computer skills. Ability to speak multiple languages is helpful. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service skills are also required, including verbal and written communication.

US:FL:Fort Myers