Client Services Receptionist

Defense Holdings, Inc. (DHi)
Location: Hybrid (US)
Employment Type: Full-Time
Department: Client Services / Administration
Reports To: Client Services Director / Office Manager

Company Overview

Defense Holdings, Inc. (DHi) is a trusted provider of innovative solutions and mission-critical services supporting U.S. defense, federal, and commercial clients. We are committed to operational excellence, integrity, and delivering results that strengthen national security and organizational performance.

At DHi, our people are our greatest asset. We foster a collaborative, performance-driven environment where professionals are empowered to grow, innovate, and make meaningful contributions.

Position Summary

Defense Holdings, Inc. (DHi) is seeking a Client Services Receptionist to serve as the first point of contact for clients and visitors. The ideal candidate will provide professional, courteous, and efficient support while managing front desk operations and assisting with administrative tasks.

This role requires strong interpersonal and organizational skills, attention to detail, and the ability to manage multiple priorities.

Key Responsibilities

Reception & Client Services

• Greet clients and visitors in a professional and welcoming manner.
• Answer, direct, and manage incoming calls and emails efficiently.
• Schedule appointments, meetings, and client consultations.
• Maintain organized client records and documentation.
• Assist clients with inquiries and provide information about company services.

Administrative Support

• Prepare and maintain correspondence, reports, and presentations.
• Support internal staff with administrative and operational tasks.
• Coordinate office resources, equipment, and meeting rooms.

Cross-Functional Collaboration

• Collaborate with client services, administrative, and operations teams.
• Support leadership in improving client service workflows and office processes.
• Participate in cross-departmental initiatives as needed.

Required Qualifications

• High school diploma; Bachelor’s degree preferred.
• 1–3 years of experience in client-facing or receptionist roles.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong organizational, communication, and interpersonal skills.
• Ability to handle confidential client and office information responsibly.

Preferred Qualifications

• Experience in corporate or defense-related client services.
• Familiarity with client management systems and office administration tools.

Core Competencies

• Professionalism & Courtesy
• Attention to Detail
• Organizational Skills
• Communication Skills
• Adaptability & Initiative
• Collaboration

Work Environment

• Hybrid work environment; primarily office-based with some remote flexibility.
• May require occasional travel for meetings or client visits.
• Must be eligible to work in the United States.

Compensation & Benefits

• Competitive base salary (commensurate with experience)
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off (PTO) and Holidays
• Life and Disability Insurance
• Professional development opportunities

Equal Opportunity Employer Statement

Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.