Inbound Inside Sales Representative

Please note that this is an afternoon/evening shift from: M-F, 2:30 - 11:00 EST Onsite

WHO WE ARE

PURCOR Pest Solutions™, a brand of CertusPest, one of the fastest growing names in the pest control industry - with a national presence and currently ranked #19 on PCT Magazine top 100 list. Protecting families and businesses is our #1 priority. Our Mission is to help people care for what matters most by delivering friendly, fast, and efficient pest control services. Are you looking for a career as big as your ambition? Apply now.

JOB SUMMARY:

This position you will play a key role in developing relationships with prospective customers. You will provide world class customer service and sales support by evaluating customer's needs and responding to customers' requests in a courteous and professional manner. As an Inside Sales Professional you will handle mostly inbound calls, and some outbound, sales-related calls, set up new customer accounts, maintain current customer accounts and document all pertinent interactions in a customer relationship management system.

WHAT'S IN IT FOR YOU:

• Competitive Base Hourly Pay plus a Monthly Sales Commission Plan
• Medical, Dental & Vision Benefits
• Employer Paid Short-Term & Long-Term Disability (STD/LTD)
• Employer Paid Life Insurance
• Opportunities for advancement & career growth
• Paid Time Off (PTO) and Holiday Pay
• 401K Retirement Savings with Company Sponsored Match

YOU WILL BE RESPONSIBLE FOR:

• Answer and manage mostly inbound sales calls (and some outbound sales call).
• Engage customers in conversation to qualify each call, determine sales need and provide information on company products and services following call flow guidelines.
• Complete a phone sale on qualified leads, prepare and send E-Contract to customer and set up service via Best Fit process.
• Attain conversion goals of lead to call and positive action and other performance metrics.
• Sells residential pest control services and other services aligned with standard operating procedures.
• Create service accounts for new customers.
• Collect payments and apply payment to proper account.
• Schedule inspections and/or quality control visits for sales inspectors and technicians.
• Navigate multiple computer programs simultaneously, entering data in real time, placing orders, searching existing accounts, all while comfortably maintaining a friendly conversation.
• Adopt new products, sales and marketing skills from direct Sales Manager coaching and training.
• Meet or exceed all Minimum Performance Standards and attain Monthly Development Plan goals regularly
• Document all customer calls accurately on customer's account and forwards to appropriate associate.
• Enter lead information into database (Pest Pac and Velocify) accurately and schedule appointments.
• Assist Call Center Specialist Team with customer service-related inbound callers during high-volume peak calling hours.
• Resolve billing issues, offer resolutions, and apply credits/adjustments when appropriate.
• Develop strong communication with platform branches to continuously improve customer experiences.
• Provide excellent communication and people skills to build trust and create positive customer experiences by placing an emphasis on customer satisfaction.
• Additional projects as assigned.

WHAT YOU NEED TO BE MOST SUCCESSFUL:

• A High School Diploma or equivalent is required.
• Previous sales experience is required.
• Inside Sales/Call Center experience is highly desired.
• Exceptional written/grammar related skills are required.
• Excellent communication skills including articulation, persuasion/sales, customer service and interpersonal skills required.
• Ability to use a multi-line telephone system, copy/fax machine, scanner, printer, and postage meter.
• Ability to define problems, collect data, establish facts, and draw conclusions.
• Ability to interpret an extensive variety of information and deal with abstract and concrete variables.
• Ability to multitask while maintaining a pleasant, friendly conversation.
• Ability to calculate basic math.
• Proficiency in Microsoft Office Software (MS Word, MS Outlook, MS Excel) is required.
• Proficiency in HubSpot, Velocify and/or PestPac or a similar Customer Relationship Management (CRM)
• Ability to establish strong internal and external relationships.
• A Positive, outgoing, results oriented, ambitious, team player.
• Ability to successfully pass a seven-year criminal background check & substance abuse screening.
• Bi-lingual is preferred but not required

The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.

Drug-Free Workplace

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Evening shift

Supplemental pay types:

• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Do you have reliable transportation?
• Are you able to work M-F 2:30pm-11:00pm EST Onsite?

Work Location: In person