Lead Amenities Concierge

Job Description

Job Description

Do you love creating an exceptional resident experience? Are you service-oriented and looking for a like-minded team?

As Lead Amenities Concierge, you are a valued member of our hospitality team and we’re looking for you!

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

About the Community:

This community of unparalleled quality and beauty features many distinct, yet interconnected neighborhoods with gorgeous views of the sugar white beaches and other natural surroundings. It's a vibrant community that eases into its natural surroundings with a Southern simplicity and grace. Tucked between beautiful beaches and a natural coastal lake, the community is rich in natural beauty.

The Lead Amenities Concierge is an ambassador of first impressions and responsible for assisting homeowners and guests so they can enjoy the amenities facilities and all they have to offer. This role is fundamental in maintaining our lively community and ensuring a safe, enjoyable environment for all.

What you’ll accomplish:

• Supervising amenities staff
• Ensuring all facility policies and procedures are being followed
• Offering concierge services
• Extending the highest level of service to residents and guests
• Assisting with facility admittance
• Tactfully enforcing rules and regulations
• Sharing community information including parking regulations and services offered
• Prioritizing tasks according to importance in a fast-paced environment

What we’re looking for:

• Experience supervising a staff
• Customer service and hospitality experience
• Professional communication, appearance, and behavior
• Ability to work calmly and effectively under pressure
• Flexibility to work after-hours, holidays, and weekends as scheduled
• Must pass a pre-employment drug screen and background check

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

The physical requirements can vary, but generally, they may include:

• Mobility: Ability to walk the grounds long distances in various weather conditions.
• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
• Manual Dexterity: Skills in using technology, including computers and mobile devices.

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email [email protected] so we can review next steps together.

What we offer:

• Comprehensive benefits package including medical, dental, vision, and life insurance
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid vacation, holiday, and volunteer time
• Company-paid Short-term Disability
• Optional Long-term Disability
• Employee assistance program
• Optional Pet Insurance
• Training and educational assistance
• Perhaps most importantly, a service-oriented team who is dedicated to your success!