Private Banking Account Officer I

: POSITION SUMMARY The Private Banking Account Officer I provides clients with exclusive financial services and products primarily to high-net-worth individuals, and their corporate interests. Manages accounts and increases revenue and improves profitability by conducting business development activities to secure clients. Recommends new products and services to clients and prospect clients. Also provides high quality customer service, ensuring deposit and quality loan growth while enforcing compliance with all policies, procedures, and regulations. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist customer on all Private Banking Products understanding that all the required documentation as per our policies and procedures are in place
• Manage a portfolio of clients with a minimum of $500K in deposits or $1MM in residential loans in a professional manner
• Monitors existing accounts assuring their compliance with Federal and State Regulations
• Proactively cross-sell additional products through referrals and outbound calls. Perform daily monitoring and analysis of relationship portfolio and conduct necessary actions
• Perform daily customer calls according to stipulated goal
• Provides excellent customer service to internal and external customers while performing bank transactions and servicing
• Sees that the customer is provided with proper documentation related to their account such as confirmation, advises, statements and others, as necessary or as requested by customer
• Assist customer on Non-Discretionary Investments (i.e. Securities) Redemptions for the Legacy
• Builds and expands quality consumer and/or corporate customer relationships by performing outbound calls and attending outside events, and through individual and team product sales, cross-selling and referrals to specialized areas
• Responsible for selling and servicing all the bank's products and services, to include personal and business account opening, while reaching and/or exceeding the monthly goals established by the bank's management as well as prospect and solicit new personal and business relationships
• Actively and effectively engage customer to promote portfolio growth
• Perform various accounts services such as balance inquiries, account maintenance such as address change, debit card orders, credit card application, among others
• Processes daily overdrafts and uncollected reports as well as outstanding past due credit cards
• Processes check orders, wire transfer requests; stop payments, ATM matters, CTR processing;
• Actively supports team to ensure that customer expectations and company goals are met while assisting with the training and mentoring of new associates
• Maintains reports, records and documentation ensuring complete, accurate and concise records are kept
• Maintains full knowledge and understanding of bank policies, procedures, regulatory and compliance requirements, including but not limited to BSA/AML, CDD, EDD, and others as defined by the Compliance Division and Information Security Division
• Attends and/or complete all required training as assigned, including weekends
• Ensures compliance with all applicable regulations and policies by completing tasks on a timely manner
• Acts within Signature Authority Level, if applicable
• Adhere to the bank's Employee Handbook and respect all its norms
• Other duties may be assigned as necessary by immediate manager to fulfill optimum efficiency of this position

ADDITIONAL DUTIES AND RESPONSIBILITIES

• May provide input on Currency Transaction Reports prior to submission to BSA
• Assists with branch audit program
• Ensures quality appearance of premises, both internal and external
• Maintains full knowledge, and is skilled in, the products/features of all deposit and credit accounts
• Attends occasional meetings, events, and/or trainings on weekends or holidays as per business need.

EDUCATION AND/OR EXPERIENCE Bachelor's Degree in Business, Finance or equivalent discipline and/or five years banking experience; local and international Traveling; excellent communication skills and business attitude; good knowledge of US and Brazilian Markets, global economy, culture and Private Banking Products; physical requirements: long hours sitting and typing; related/equivalent prior work experience may be considered.