Client Success Manager (Bilingual - English/Spanish Required)

Client Success Manager (Bilingual – English/Spanish Required)

Location: Boca Raton, FL
Work Schedule: Full-Time, In-Office
Reports To: Senior Client Success Leader
Compensation : $60,000+ annual base + Benefits & Discretionary Bonus

About GRUBBRR

GRUBBRR is a leader in self-ordering and guest engagement technology, transforming how customers interact with businesses across restaurants, hospitality, stadiums/arenas, and government environments.

Our platform powers high-volume, real-world operations through kiosks, POS systems, kitchen display systems, digital menu boards, online ordering, and advanced analytics for some of the world’s most recognizable brands.

We are a fast-growing fintech and hospitality technology company delivering scalable, innovative solutions across complex enterprise environments.

Role Summary

GRUBBRR is seeking a Bilingual Client Success Manager (English/Spanish) to serve as the primary post-implementation relationship owner for a portfolio of enterprise clients.

This is a high-impact, customer-facing role responsible for driving adoption, retention, satisfaction, and long-term value realization across complex, multi-location deployments.

You will act as a trusted advisor to both executive stakeholders and operational teams , ensuring that GRUBBRR’s platform delivers measurable business outcomes while aligning internal teams to support client success.

Why Bilingual Capability Matters

GRUBBRR clients operate across diverse, multi-layered environments , where many frontline operators, site managers, and support teams are Spanish-speaking.

Success in this role requires the ability to:

• Conduct business reviews, training, and operational discussions in both English and Spanish

• Bridge communication between executive stakeholders and on-the-ground teams

• Ensure clarity, adoption, and alignment across all levels of the organization

What You’ll Do

🔹 Customer Relationship & Adoption Leadership

• Own and develop long-term relationships with enterprise clients , including executive and operational stakeholders

• Become an expert in each client’s deployment, business objectives, and success metrics

• Drive adoption through proactive engagement, best practices, and strategic guidance

• Establish trusted advisor status across multiple levels of the organization

🔹 Product Advocacy & Value Expansion

• Identify opportunities for clients to better leverage GRUBBRR’s full technology stack

• Lead feature adoption efforts, including demos, enablement, and release discussions

• Support expansion and growth by aligning platform capabilities with business needs

🔹 Retention, Risk & Growth Support

• Monitor adoption trends, engagement metrics, and success plans

• Identify potential risks and proactively drive mitigation strategies

• Partner with Sales and leadership on renewals and expansion opportunities

• Maintain primary accountability for customer satisfaction and retention outcomes

🔹 Issue Management & Executive Communication

• Act as the customer advocate during critical issues , ensuring timely resolution and communication

• Provide clear, executive-level updates during both steady-state operations and escalations

• Proactively communicate system changes, risks, and optimization opportunities

🔹 Cross-Functional Collaboration

• Serve as the central point of coordination between clients and internal teams (Product, Engineering, Support)

• Translate customer needs into actionable insights for product and delivery teams

• Share best practices and contribute to team-wide success initiatives

🔹 Governance & Continuous Improvement

• Lead Quarterly Business Reviews (QBRs) and ongoing success planning

• Define and track success metrics aligned to client objectives

• Contribute to the evolution of GRUBBRR’s customer success frameworks and processes

What Success Looks Like

• High customer satisfaction, retention, and platform adoption across enterprise accounts

• Strong executive relationships and trusted advisor positioning

• Proactive identification and mitigation of customer risks

• Increased customer value through expanded platform utilization

• Clear, confident communication across all levels of the organization

Required Experience & Qualifications

• Fluency in English and Spanish (professional working proficiency required)

• Bachelor’s degree or equivalent experience

• 3–5+ years in Customer Success, Enterprise Software, Technology Consulting, or related roles

• Experience supporting complex, multi-location or enterprise technology platforms

• Strong ability to communicate technical concepts in clear business terms

• Proven ability to influence stakeholders, including Director, VP, and C-level executives

• Strong organizational and prioritization skills in fast-paced environments

• Comfortable working with cross-functional technical teams

• Must work full-time in GRUBBRR’s Boca Raton office

Nice to Have

• Experience in hospitality technology, POS, kiosks, fintech, or payments

• Background supporting franchise systems, stadiums/venues, or government clients

• Experience with renewals, success planning, or account growth strategies

• Familiarity with software development lifecycles and product organizations

Why Work at GRUBBRR

• High-visibility role with real ownership and strategic influence

• Opportunity to help shape and scale the Client Success function

• Work with innovative self-ordering, AI-driven, and fintech technologies

• Exposure to large-scale, enterprise client environments

• Collaborative, performance-driven culture with strong leadership

• Modern Boca Raton office designed for creativity and teamwork

• Equity opportunity in a fast-growing company

• Be part of a platform redefining how customers interact with businesses globally