Client Relationship Manager

Job Description

Job Description

Our dynamic and rapidly expanding team is seeking a new full-time role as Relationship Manager dedicated to serving our esteemed clients. The primary focus of this position will be to nurture and strengthen existing client relationships. Responsibilities will include grasping client requirements, resolving issues, and ensuring utmost client satisfaction.

Key responsibilities will encompass proactive and effective communication, recognizing opportunities for additional sales or complementary services, and cooperating with various departments to meet client needs. The ideal candidate for this role will possess exceptional interpersonal abilities, an in-depth knowledge of our legal services, and the skill to evaluate client input for enhancing future engagements. Successful candidates will cultivate lasting client loyalty and play a pivotal role in advancing our firm's success.

• Client Retention: Develop strategies to retain and strengthen relationships with past clients, ensuring their ongoing satisfaction with products or services.
• Communication: maintain regular and proactive communication with past clients to address their needs, gather feedback, and provide relevant updates or offerings.
• Other Services: Identify opportunities to inform and educate past clients about other services of the firm that are relevant to them.
• Record Keeping: Maintain accurate records of client interactions, feedback, and transactions to facilitate effective communication and further engagement.
• Collaboration: work closely with intake and marketing, and the various departments to align strategies that are consistent with messaging to past clients. The Client Relationship Manager plays a crucial role in maintaining positive relationships and driving additional value from past clients.

• Strong account management skills with a focus on building long-term client relationships.
• Excellent communication skills, both verbal and written, with the ability to convey complex information clearly.
• Ability to negotiate effectively while maintaining positive client relations.
• Strong leadership qualities that inspire teamwork and collaboration.
• Familiarity with market trends related to technology products and services.

At Lulich & Attorneys, P.A., we are a dynamic and rapidly expanding law firm with two thriving offices in Indian River County. As our firm continues its upward trajectory, we eagerly look forward to welcoming you as a valued member of our exceptional team at our Sebastian Office. Join us on our journey toward sustained success and growth!

What We Offer:

• Competitive salary
• Health/Dental/Vision & 401(k) Benefits
• Paid time off
• Opportunities for professional development and growth
• A supportive and collaborative work environment