Insurance Customer Service Representative

Job Description

Job Description

• Welcome to Term Brokers Insurance Services, where we believe in building lasting relationships with our clients through exceptional service. We're a dedicated team right here in Ft. Walton Beach, Florida, and we're looking for someone with a warm heart and a clear voice to join us as an Insurance Customer Service Representative. If you genuinely enjoy helping people and have a knack for making others feel heard and understood, you might be the perfect fit for our close-knit group. In this role, you'll be the friendly face and helpful voice for our policyholders, guiding them through their insurance needs, answering their questions, and ensuring they feel supported every step of the way. We value a positive attitude and a commitment to making each customer interaction a great one. Come be a part of a team that truly cares about its community and its clients.

Annual Base Salary + Bonus Opportunities

Bonus Opportunities

Mon-Fri Schedule

Paid Holidays

Career Growth Opportunities

Professional Work Environment

Team Building Activities

Health Insurance

Paid Time Off (PTO)

• Answer incoming calls and respond to customer inquiries with a positive and helpful attitude.
• Provide information about insurance policies, coverage, and procedures.
• Assist customers with policy changes, billing questions, and general account management.
• Document customer interactions and update records accurately.
• Liaise with other departments to resolve customer issues.
• Maintain a high level of customer satisfaction through attentive service.
• Contribute to a positive team environment.

• Current 4-40 License, as required by the State Department of Insurance, to effectively service clients, or be willing and able to obtain all required licenses within the first 90 days of employment.

• Experience in the insurance industry a plus

• Moderate to advanced knowledge of Microsoft Office Suite and the ability to learn other appropriate insurance company and firm software systems

• Ability to multitask and manage time effectively.