Call Center Representative

WHO WE ARE:
A local and family-owned company that provides Palm Beach County and Broward County with a full range of reliable residential and commercial HVAC, automation, refrigeration, and electrical services since 1984. Air-Ref has decades of experience in providing excellent service, quality workmanship, and reliability.

WHAT WE ARE LOOKING FOR:

• Seeking self-motivated Team Player.
• Fast-paced environment.
• Great communication skills.
• Manage a high volume of incoming calls.
• Generate/input sales lead.
• Identify and assess customers’ needs to achieve satisfaction.
• Partner with Dispatch team to schedule maintenance visits.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Provide accurate, valid, and complete information by using the company's methods/tools.
• Meet personal/customer service team targets and call handling quotas.
• Handle customer concerns, and provide/escalate to the appropriate manager.
• Maintain records of customer interactions within the dispatch program.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.
• Assist colleagues whenever necessary.
• Other tasks as assigned.

WHAT WE OFFER:
. ..but wait...there's more! We offer a full range of benefits:

• A Great Work Environment.
• Health Insurance.
• Dental Insurance.
• Life/Disability Insurance.
• 401k with Company Match.
• Paid Holidays.
• Paid Vacations.
• Overtime opportunities.

Do you check these boxes? Ready to be part of a great team for a company with an outstanding reputation? Apply here!

Local and family owned, Air-Ref Co. Inc. provides Palm Beach County and Broward County with a full range of reliable residential and commercial HVAC, automation, refrigeration, and electrical services. We handle new construction and existing homes and businesses, completing expert and affordable installation, upgrades, seasonal maintenance, and repair. We service all brands. Our professional team is fully licensed, insured, factory authorized, and highly trained. Equipped with state-of-the-art technology and top quality equipment, we deliver swift, lasting, and customized solutions to any type of challenge. Just give Air-Ref Co. Inc. a call at (561) 264-8297, and we’ll be happy to assist you.