Technical Onboarding Engineer (Post Sales)
Technical Onboarding Engineer (Post-Sales)
Commission: Base of $60k-$110k + 1% on net new sales + bonus
Company Overview
Our client is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints.
Position Overview
The Technical Onboarding Engineer (Post-Sales)owns the customer journey immediately after a sale closes. This role ensures clients are configured, optimized, and confident using our clients full suite of tools. The engineer will deliver guided implementations, conduct technical audits, and serve as a trusted technical partner throughout the early lifecycle of the customer relationship.
Key Responsibilities
Lead onboarding sessions and configure solutions based on customer requirements.
Provide technical support and guidance during implementation and deployment.
Conduct security audits and configuration reviews to ensure best practices.
Identify optimization opportunities to improve customer success and retention.
Serve as the liaison between clients and Product and Support teams.
Document implementation steps, configurations, and user training progress.
Create and deliver customer training webinars and educational materials.
Monitor client environments to identify issues proactively and recommend improvements.
Qualifications
Minimum 5 years of professional IT experience, preferably in technical support, onboarding, or implementation engineering.
Strong understanding of system security measures and endpoint protection principles.
Proven ability to manage multiple onboarding projects simultaneously.
Excellent problem-solving and communication skills.
Customer-centric mindset with attention to technical detail and documentation quality.
Working Conditions
Primarily office-based or hybrid with possible travel for key client implementations or internal training events.
Occasional lifting up to 25 lbs; standard office ergonomics apply.
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