Technical Onboarding Engineer (Post Sales)

Technical Onboarding Engineer (Post-Sales)

Commission: Base of $60k-$110k + 1% on net new sales + bonus

Company Overview

Our client is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints.

Position Overview

The Technical Onboarding Engineer (Post-Sales)owns the customer journey immediately after a sale closes. This role ensures clients are configured, optimized, and confident using our clients' full suite of tools. The engineer will deliver guided implementations, conduct technical audits, and serve as a trusted technical partner throughout the early lifecycle of the customer relationship.

Key Responsibilities

• Lead onboarding sessions and configure solutions based on customer requirements.

• Provide technical support and guidance during implementation and deployment.

• Conduct security audits and configuration reviews to ensure best practices.

• Identify optimization opportunities to improve customer success and retention.

• Serve as the liaison between clients and Product and Support teams.

• Document implementation steps, configurations, and user training progress.

• Create and deliver customer training webinars and educational materials.

• Monitor client environments to identify issues proactively and recommend improvements.

Qualifications

• Minimum 5 years of professional IT experience, preferably in technical support, onboarding, or implementation engineering.

• Strong understanding of system security measures and endpoint protection principles.

• Proven ability to manage multiple onboarding projects simultaneously.

• Excellent problem-solving and communication skills.

• Customer-centric mindset with attention to technical detail and documentation quality.

Working Conditions

• Primarily office-based or hybrid with possible travel for key client implementations or internal training events.

• Occasional lifting up to 25 lbs; standard office ergonomics apply.