Customer Service Call Center

Customer Service Call Center Location Pompano Beach, FL (Northwest Pompano area) :

Call Center Customer Service Representative

Reporting to the Call Center Supervisor, this position will provide support to the Customer Service Call

Center function. This position serves as a liaison between the company and its customers regarding product availability, delivery, order entry, order status and problem resolution.

Job Responsibilities :

Responsibilities to include, but are not limited to:

• Input customer orders; assist customers in making product selections by asking questions and actively listening to identify customer needs. Suggest alternates or substitute products based on availability.
• Research and source products for customers using a variety of tools.
• Follow up promptly on all customer requests for information, quotes, alternative parts and pickup/delivery dates.
• Proactively communicate with customers about any expected delays or issues with their order.
• Maintains knowledge of new and existing products and inventory by participating in training, reviewing catalogs, web-sites and internal resources
• Provide pre-order and post order support; order management from the point of entry to invoicing
• Work closely with vendors, credit and sales departments to provide high customer service.

Qualifications

• High School Diploma or equivalent with 2+ years of HVAC, Counter Sales or other related industry experience; or Associates Degree with 1+ year of HVAC, Counter Sales or other related industry experience.
• Experience preferably in a call center environment.
• Must have strong customer service soft skills
• Must be well organized, detail oriented and have good computer/data entry; should be proficient in MS Office applications (Word, Excel, Outlook).
• Must possess the ability to problem solve and multi-task

Job Type: Full-time

Pay: $17.00 - $20.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person