Credit Risk - Change Management & Intake, Vice President (Hybrid)

The Credit Risk – Change Management & Intake, Vice President, serves as a strategic individual contributor responsible for overseeing the intake, prioritization, and execution of credit risk–related changes across the USCC organization. This role ensures that all initiatives align with profitability objectives, regulatory expectations, and strong risk management disciplines. The VP drives operational excellence by managing control breaks, supporting critical business-as-usual (BAU) processes, and ensuring that changes impacting credit risk strategy are delivered with rigor, transparency, and efficiency.

This position requires strong analytical, project management, and cross-functional leadership skills to influence stakeholders across risk, operations, technology, compliance, and finance. The individual will ensure changes are governed effectively, risks are mitigated, and outcomes support both financial and risk discipline goals.

Key Responsibilities:

• Change Management Leadership:

  • Lead the end-to-end change management lifecycle for credit risk initiatives, such as regulatory updates, credit policy evolution, system enhancements, and new product introductions.

  • Maintain and continuously refine an intake and prioritization framework that aligns change requests with enterprise credit risk strategy.

  • Oversee execution of change initiatives, ensuring delivery against timelines, budget parameters, quality standards, and risk controls.

• Control Break Management & Remediation:

  • Identify, assess, and manage control breaks across credit risk processes, ensuring timely remediation.

  • Partner with internal control, audit, and compliance teams to strengthen governance and enhance internal control frameworks.

  • Implement ongoing process monitoring and continuous improvement measures to prevent recurrence and bolster operational resilience.

• Business-as-Usual (BAU) Oversight:

  • Support core BAU credit risk processes, including reporting, risk assessments, and compliance checks, ensuring accuracy, control adherence, and operational stability.

  • Ensure BAU activities effectively balance profitability targets with sound risk management.

  • Identify opportunities to streamline BAU processes, improve efficiency, reduce operational friction, and uphold strong control standards.

• Cross-Functional Collaboration & Stakeholder Management:

  • Partner with technology, operations, risk governance, compliance, and product teams to ensure seamless delivery of credit risk changes.

  • Lead or contribute to governance forums and cross-functional working groups, supporting alignment on priorities, risks, and execution timelines.

  • Serve as a key contact for senior leaders, providing clear communication on project status, risks, impacts, and strategic alignment.

• Risk & Profitability Alignment:

  • Evaluate the impact of credit risk changes, control break remediation, and BAU performance on the overall risk profile and profitability outcomes.

  • Use data-driven insights to recommend optimizations that enhance both financial performance and Citi’s risk profile.

  • Collaborate with risk and finance partners to quantify the financial implications of credit risk changes and ensure alignment with profitability objectives.

• Process Optimization & Continuous Improvement:

  • Lead efforts to modernize and optimize change management and intake processes, ensuring agility, scalability, and alignment with emerging risk and regulatory trends.

  • Leverage process improvement methodologies (e.g., Lean, Six Sigma) to improve efficiency, quality, and control.

  • Champion a culture of continuous improvement, innovation, and technology-enabled transformation within the credit risk ecosystem.

Key Qualifications:

• Educational Background:

  • Bachelor’s degree in Business, Finance, Risk Management, or a related field. Advanced degrees and certifications in project management or risk management are a plus.

• Leadership & Change Management Experience:

  • 6+ years of experience in credit risk, change management, or project management roles, with a proven track record of managing complex change initiatives.

  • Experience managing control breaks and BAU activities within a highly regulated financial services environment.

  • Strong project management skills, with experience in developing and executing detailed plans to deliver changes on time and within budget.

• Risk & Control Expertise:

  • Deep understanding of credit risk management, risk control frameworks, and regulatory requirements related to credit risk.

  • Demonstrated ability to identify and manage risks associated with credit risk changes and control breaks, ensuring timely remediation and long-term solutions.

• Cross-Functional Collaboration:

  • Strong collaboration and stakeholder management skills, with experience working across risk, operations, technology, and compliance teams.

  • Proven ability to influence and drive consensus among senior leaders and cross-functional teams, ensuring alignment on change priorities and risk management goals.

• Analytical & Financial Acumen:

  • Strong analytical skills, with the ability to use data and metrics to evaluate the impact of credit risk changes on profitability and risk performance.

  • Experience working with finance and risk teams to ensure changes are aligned with the organization’s financial and risk management objectives.

• Process Improvement Mindset:

  • Experience leading process improvement initiatives using methodologies such as Lean or Six Sigma to optimize change management and risk control processes.

  • A commitment to continuous improvement, with the ability to identify and implement more efficient, effective ways of managing credit risk changes.

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Job Family Group:

Risk Management

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Job Family:

Portfolio Credit Risk Management

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Analytical Thinking, Constructive Debate, Escalation Management, Industry Knowledge, Policy and Procedure, Policy and Regulation, Process Execution, Product Knowledge, Risk Controls and Monitors, Risk Identification and Assessment.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Mar 30, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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