Lead Director of Professional Services - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director of Professional Services. In this role, you will oversee critical improvements in service delivery processes while partnering with various teams across the organization. Your leadership will ensure that projects meet deadlines and budgets while achieving high customer satisfaction levels. As a customer advocate, you will navigate responses to customer needs effectively. You will also be responsible for reporting to senior leadership on staffing and project health, driving the group toward improved performance, and developing your team's skills and knowledge.

Accountabilities

• Oversee and execute process improvements and the development of policies, procedures, methods, and tools in support of service delivery.
• Ensure that projects and deliverables are completed on-time and within budget with a high level of customer satisfaction.
• Partner with teams such as Sales and Sales Ops to align resources with short- and long-term demand.
• Act as a customer advocate in routing information and responding to customer needs within the organization.
• Report on staffing, utilization, project health, and financial performance for senior leadership.
• Develop and maintain up-to-date profiles of skills and competencies for the Professional Services team.
• Estimate and accurately forecast monthly delivery revenue.
• Maintain up-to-date knowledge of current product offerings.
• Deliver presentations tailored to each prospective customer’s needs.
• Develop and manage project plans, schedules, success criteria, and milestones.

Requirements

• Superior communicator and strong relationship builder.
• Experience collaborating with international teams and remote team members.
• Experience with software/hardware implementation or consultative roles.
• Ability to use data to analyze results and make data-driven decisions.
• 7+ years of management experience in Professional or Technical Services, preferably within a SaaS model.
• A passion for customers and dedication to providing a best-in-class service experience.
• Ability to adapt quickly to new software and changing business requirements.
• Experience recruiting, coaching, and developing team members.
• Background and expertise in building out new service capabilities for growth and global reach.

Benefits

• Competitive salary package.
• Flexible working hours.
• Opportunity to work remotely.
• Professional development opportunities.
• Health and wellness benefits.
• Collaborative and inclusive work environment.
• Access to cutting-edge technology and tools.
• Supportive leadership team.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.