Classroom Support Specialist

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Department

Information Technology Services (ITS)

Responsibilities

The ITS Classroom Support Group manages the technology in over 250 classrooms in over 50 buildings around FSU. We provide first rate support to instructors during and after their classes.

Responsible for providing support to technology-enhanced classrooms, ensuring optimal availability for students, faculty, and staff.

Installs, maintains, troubleshoots, or modifies computer hardware, multimedia equipment, and related devices. Initiates routine diagnostics to determine the cause of equipment failure and follows standard procedures for problem resolution. Installs and customizes application software.

Trains users on basic computer functions, software, or multimedia equipment to facilitate and enhance their work experience.

Serves as principal point of contact to answer inquiries and serves as a liaison between instructors and the appropriate ITS area or University department able to provide problem resolution. Ensures instructors have access to classrooms during class times using the University access control system.

Maintains information relating to workstation configurations, replacement cycles, and inventory. Documents technical procedures. Performs other duties as assigned.

Performs duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management. Appropriately utilizes associated tools in accordance with ITS standards.

Qualifications

High school diploma or equivalency and two years' experience or a combination of post high school education and experience equal to two years.

Ability to demonstrate effective customer service skills.

Ability to communicate effectively verbally and in writing.

Ability to document existing and new processes.

Ability to effectively train and direct the work of others.

Ability to establish and maintain effective working relationships.

Ability to prioritize, organize and perform multiple work assignments simultaneously.

Ability to utilize technical and problem solving skills.

Knowledge of applicable computer applications and basic computer functions.

Knowledge of applicable computer software and operating systems.

Knowledge of standard concepts, practices, and procedures for computer support.

Ability to perform assigned responsibilities with minimal to moderate supervision.

Ability to troubleshoot, diagnose, maintain, and repair a variety of equipment and machinery used in the area of work.

Knowledge of computer operations, functions, and related peripherals.

A valid Florida or Georgia driver's license or the ability to obtain one.

Helpful

Who is an ideal candidate for this position?

A person with good technical skills who also has strong customer service skills.

What is a typical day in this position?

Every day is different. We visit many classrooms to help instructors. We also work behind the scenes installing software and solving technical problems.

What can I expect in the first 60-90 days?

At the beginning, the new hire will tag along with other technicians to learn where our rooms are and how to fix common problems. When the new hire is comfortable, he or she will handle problems alone.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news! Learn more about our university and campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs. Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at If you are a current FSU employee, apply via myFSU > Self Service. Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Veterans' Preference

Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.

IMPORTANT: To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.

Click the links for eligibility information and required documentation, or call FSU Human Resources at (850) 644-6034.

Considerations

This is an USPS (University Support Personnel System) position.

This position requires the successful completion of a criminal history background check. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.

Schedule:

Monday through Friday, 12:30 PM to 9:30 PM

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at: