Automotive Service Advisor

Job Description

Job Description

Administrative Duties

• Maintain accurate service records and documentation using computer software.

• Process payments (cash, credit, warranty, insurance).

• Follow up with customers post-service to ensure satisfaction.

Knowledge & Skills Required

• Basic automotive knowledge (enough to understand technician feedback).

• Strong communication and sales skills.

• Proficiency in shop software (Mitchell1 Shop Key).

• Time management and organizational skills.

Bonus Duties (Depending on Shop)

• Upsell services and maintenance packages.

• Handle warranty claims and recalls.

• Manage loaner cars or shuttle services.

Company Description

Steady Workflow & Job Security

Towing brings in consistent business — vehicles break down unexpectedly, which leads to more repair opportunities.

You’re less dependent on scheduled appointments alone — tow-ins can fill empty bays and help keep techs busy.

Diverse Experience

You'll deal with a wider range of vehicle issues, from breakdowns to collisions to routine maintenance.

It sharpens both your diagnostic and customer service skills, since towed vehicles often come with urgent or unexpected problems.

One-Stop-Shop Convenience for Customers

Customers appreciate convenience and trust when they don’t have to deal with multiple companies for towing and repairs.

This builds customer loyalty, which leads to repeat business — and potentially better tips or commissions if you're in a sales/advisory role.

Faster Turnaround for Emergencies

The shop has more control over the repair timeline since the tow truck is in-house.

No waiting for a third-party tow company = faster service = better customer satisfaction.

Broader Career Opportunities

You can learn or cross-train in towing operations (if interested), which expands your skill set.

This can lead to additional certifications, better pay, or movement into operations or management roles.

Potential for Higher Earnings

Shops that tow often have after-hours or emergency services, which can lead to:

Overtime pay

On-call bonuses

Commissions on tow-ins or emergency work

️ Hands-On & Engaging Environment

The fast pace of dealing with breakdowns and tows keeps the workday challenging and engaging — every day is a little different.

You’re more likely to work with a tight-knit team where collaboration is key.

Company Description

Steady Workflow & Job Security\r\n\r\nTowing brings in consistent business — vehicles break down unexpectedly, which leads to more repair opportunities.\r\n\r\nYou’re less dependent on scheduled appointments alone — tow-ins can fill empty bays and help keep techs busy.\r\n\r\n Diverse Experience\r\n\r\nYou'll deal with a wider range of vehicle issues, from breakdowns to collisions to routine maintenance.\r\n\r\nIt sharpens both your diagnostic and customer service skills, since towed vehicles often come with urgent or unexpected problems.\r\n\r\n One-Stop-Shop Convenience for Customers\r\n\r\nCustomers appreciate convenience and trust when they don’t have to deal with multiple companies for towing and repairs.\r\n\r\nThis builds customer loyalty, which leads to repeat business — and potentially better tips or commissions if you're in a sales/advisory role.\r\n\r\n Faster Turnaround for Emergencies\r\n\r\nThe shop has more control over the repair timeline since the tow truck is in-house.\r\n\r\nNo waiting for a third-party tow company = faster service = better customer satisfaction.\r\n\r\n Broader Career Opportunities\r\n\r\nYou can learn or cross-train in towing operations (if interested), which expands your skill set.\r\n\r\nThis can lead to additional certifications, better pay, or movement into operations or management roles.\r\n\r\n Potential for Higher Earnings\r\n\r\nShops that tow often have after-hours or emergency services, which can lead to:\r\n\r\nOvertime pay\r\n\r\nOn-call bonuses\r\n\r\nCommissions on tow-ins or emergency work\r\n\r\n️ Hands-On & Engaging Environment\r\n\r\nThe fast pace of dealing with breakdowns and tows keeps the workday challenging and engaging — every day is a little different.\r\n\r\nYou’re more likely to work with a tight-knit team where collaboration is key.