Sales and Customer Success Manager

At Type Lyfe Talk, we take pride in being more than just a call center; we are your dedicated partner in fostering meaningful connections and delivering exceptional customer experiences. With a commitment to excellence, our team of skilled professionals is here to elevate your communication strategies and support your business objectives.

As a Sales and Customer Success Manager at Type Lyfe Talk, you will play a pivotal role in driving sales, managing customer relationships, and ensuring overall customer satisfaction. This position requires a strategic mindset, strong communication skills, and the ability to build and maintain successful customer partnerships.

Responsibilities:

Sales:

• Identify and pursue new business opportunities to achieve sales targets.
• Develop and maintain a sales pipeline, actively engaging with prospects and clients.
• Collaborate with the marketing team to implement effective sales strategies.
• Conduct product demonstrations and presentations to potential clients.

Customer Success:

• Build and nurture strong, long-term relationships with existing clients.
• Serve as the main point of contact for customer inquiries, ensuring timely and accurate responses.
• Understand customer needs and proactively address challenges to ensure customer satisfaction.
• Collaborate with cross-functional teams to meet customer expectations and deliver exceptional service.

Account Management:

• Manage and grow existing client accounts through upselling and cross-selling strategies.
• Monitor customer usage patterns and provide insights to enhance their experience.
• Address customer feedback and work towards continuous improvement.

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in sales and customer relationship management.
• Excellent communication and presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to work collaboratively in a dynamic team environment.
• Goal-oriented with a track record of meeting or exceeding targets.
• Familiarity with CRM software and sales automation tools.

Benefits:

• Competitive annual salary ($55,000 - $68,000) plus incentives.
• Opportunities for professional growth within the communication industry.
• Health and dental benefits.
• Positive and collaborative work environment.