Inbound CSR and Service Dispatcher

We are hiring an Inbound Customer Service Representative / Scheduler to support our Service Department. This position is responsible for handling inbound calls, scheduling service appointments, and supporting daily operations .

This role is ideal for someone who is reliable, organized, and comfortable managing a steady flow of calls while maintaining a high level of customer service.

What You’ll Do

• Answer inbound customer calls in a professional and timely manner
• Schedule and coordinate service appointments accurately
• Assist customers with service inquiries, updates, and follow-ups
• Maintain and update customer information within CRM systems
• Support dispatch and service coordination as needed
• Ensure all calls are properly documented and classified

What We’re Looking For (Preferred)

• Experience working in a CRM system and/or dispatch environment (HVAC or similar)
• Appointment setting, customer service, or sales experience
• Bilingual communication skills (a plus)
• Strong communication and organizational skills

What You’ll Get

• Competitive hourly pay
• Stable, full-time position
• Structured workflow and clear expectations
• Opportunity for growth within the company
• Supportive team environment

Who This Role is Perfect For

• Candidates who want consistency and stability
• Individuals who are dependable and punctual
• Customer service professionals who enjoy helping people and staying organized
• Candidates comfortable working in a fast-paced call environment

Apply Today

If you are reliable, organized, and ready to be part of a team that values consistency and performance—we want to hear from you.

Requirements

Non-Negotiables (Must Have)

• Reliable personal transportation (must have your own vehicle)
• Strong attendance and ability to consistently work scheduled shifts
• Professional communication skills
• Ability to work in a structured, performance-driven environment

Benefits

Great Hourly Pay

Commissions based on Revenue Collected

Benefits and PTO after 90 Days