ITSM ServiceNow Architect

ServiceNow Architect (ITSM Pro & ITOM) – Remote

ARC Group has an immediate opportunity for a ServiceNow Architect (ITSM Pro & ITOM)! This position is 100% remote. This is starting out as a contract position with strong potential to extend longer or possibly convert to FTE. This is an excellent opportunity to join a large enterprise environment supporting critical IT Service Management and IT Operations transformation initiatives.

At ARC Group, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We believe diverse perspectives drive stronger technical solutions and better business outcomes. We encourage individuals from underrepresented groups to apply.

Candidates must have permanent work authorization and be able to work for any employer without sponsorship now or in the future. Third-party candidates are not eligible for this role.

100% Remote
Reference# 19764-1 

Job Description:

The ServiceNow Architect (ITSM Pro & ITOM) is responsible for designing, implementing, and governing scalable, secure, and high-performing ServiceNow solutions. This role will lead architecture, configuration, customization, and integration efforts across ITSM Pro and ITOM modules while ensuring alignment with ITIL best practices and enterprise architecture standards.

Required Work Experience

5+ years of experience designing and implementing enterprise IT applications
3+ years of hands-on experience with ServiceNow ITSM Pro and ITOM
5+ years of experience in solution architecture and system design on complex IT projects

Required Education

Bachelor’s degree in an IT-related field or equivalent professional experience

Required Licenses and Certifications

ServiceNow Certified System Administrator (CSA) – Required at time of submittal
ServiceNow Certified Implementation Specialist (CIS) – ITSM
ServiceNow Certified Implementation Specialist (CIS) – ITOM

(Certification details must be listed on resume)

Additional Required Qualifications:

• Hands-on experience designing and configuring ServiceNow ITSM Pro modules (Incident, Problem, Change, Service Request, Knowledge, Major Incident).

• Hands-on experience implementing ServiceNow ITOM capabilities (Discovery, Event Management, Orchestration).

• Experience architecting and governing CMDB data models, CI relationships, and data integrity standards.

• Strong experience with ServiceNow configuration and customization including Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, and IntegrationHub.

• Experience designing and implementing REST/SOAP integrations and MID Server configurations.

• Strong JavaScript and Glide scripting experience.

• Experience with data modeling and relational database design principles.

• Strong understanding of ITIL processes and best practices.

• Experience creating technical design documentation, architecture diagrams, and governance standards.

• Proven ability to lead technical design sessions and provide architectural guidance to development teams.

• Strong communication skills with ability to present technical solutions to both technical and non-technical stakeholders.

• Ability to manage multiple initiatives in a fast-paced enterprise environment.

Additional Preferred Qualifications:

ITIL Foundation Certification
Experience with ServiceNow Asset Management or additional ServiceNow modules
Experience working in Agile or SAFe environments

Candidates Must Also Have Experience With:

Designing scalable ServiceNow platform architecture supporting enterprise ITSM and ITOM environments
Implementing Discovery and Event Management strategies for infrastructure visibility
Ensuring platform performance, scalability, and security standards
Leading cross-functional workshops to define process improvements and technical roadmaps
Providing mentorship and technical oversight to junior developers and administrators