Operations Lead
- Engages in active oversight of park operations through maintaining a visible in-park presence and active observation of quality service delivery across the park.
- Leads the Operations team members in providing a positive guest experience in cleanliness of park grounds, including all guest spaces, restrooms, and general support areas.
- Actively engaged in all aspects of the employment lifecycle including hiring, training, safety, performance management, motivation, coaching and disciplinary action.
- Works with Operations/Maintenance leadership teams to ensure that all park features are in compliance with regulatory standards to include safety rules, state and local requirements.
- Partner with the Maintenance Team to reduce park feature down-time and provide suggestions to improve the guest experience.
- Continually looks for ways to improve overall efficiency of operations and adjust needs based on attendance levels, operating needs and other variables.
- Responds to emergency situations as needed. Helps monitor weather conditions and ensures personnel respond appropriately in conditions of inclement weather or high heat.
- Serve as a project leader for department initiatives related to improving guest or staff satisfaction, leadership development and compliance.
- Serve as rotational MOD, managing all aspects of park operations ESSENTIAL FUNCTIONS:
- Conducts all business in a moral and ethical manner leaving no room to question the integrity of the park or its staff
- Leads the daily activities of the Operations Team to include appropriate cleaning of all public areas.
- Enforce policies and procedures; maintain a working knowledge of general and departmental safety procedures. Attends safety training programs and works to earn specific certifications as needed.
- Assists with implementation and monitoring programs that assure a safe facility and work environment that is in compliance with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs.
- Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.
- Assists in conducting inventory of cleaning/housekeeping supplies for submission to the proper point of contact.
- Performs additional duties as assigned
- High school diploma or GED
- Three to five years related experience, or equivalent combination of education and experience
- Proficient in Microsoft Office software and Google G-Suite
- Possess planning and organization skills with attention to detail and ability to multi-task, prioritize, and follow-through
- Must be willing and able to work varied and long shifts including holidays, weekends, and events
- Outstanding personal communication skills, ability to interact and communicate effectively and collaborate with their team, co-workers, community partners, donors, and agency contractors
- Must demonstrate leadership abilities in building and sustaining a team
- Ability to prepare a variety of reports and presentations
- Pass a background check and mandatory drug test
- Must possess a valid driver's license and be insurable through the park's insurance carrier
- Ability to manage by walking around in a 168-acre park
- Must have good people skills and be comfortable dealing with the public
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