ELIGIBILITY SUPERVISOR - SES - 60023396

Requisition No: 858380 

Agency: Children and Families

Working Title: ELIGIBILITY SUPERVISOR - SES - 60023396

 Pay Plan: SES

Position Number: 60023396 

Salary: $1,577.46 - $2,869.69 Bi-Weekly 

Posting Closing Date: 08/21/2025 

Total Compensation Estimator

Eligibility Supervisor– SES

This is an Internal Agency Opportunity and only qualified candidates currently employed with the Department of Children and Families will be considered.

Location: Hillsborough County. Applicants interested in working in counties/cities other than Hillsborough County will need to apply for positions advertised for those specific areas on the People First System.

This position is for an Eligibility Supervisor - SES in the Tampa Service Center in the Generic Unit, Transitional Unit, and/or Post-Transitional Unit. Teleworking is not an option for SES positions. Some travel will be required. Facility is a tobacco free environment.

The bi-weekly salary range for this position is $1,577.46 - $2,869.69

The individual occupying this position is responsible determining initial and ongoing eligibility for social service programs, including reviewing, and analyzing error-prone and complex cases to evaluate the quality and quantity of services, conducting trainings, and monitoring staff as appropriate.

EXAMPLES OF WORK PERFORMED:

• Supervise ESS Staff
• Communicate with, motivate, train and evaluate employees' performance; plan and direct their work.
• Reviewing and analyzing error-prone and complex cases to evaluate the quality and quantity of services.
• Conducting training and mentoring staff.
• Planning, evaluating, leading and guiding staff towards continuous quality improvement.
  Lead their team in such a manner that enhances customer service and the goals of the agency.
  
  

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent people skills
• Knowledge of public assistance program objectives and policies
• Knowledge of interviewing techniques
• Knowledge of methods of compiling, organizing, and analyzing data
• Knowledge of applicable mainframe systems and software applications
• Excellent skills in operating a personal computer
• Ability to supervise people
• Ability to coordinate the operations and activities of a unit
• Ability to interpret and apply complex information concerning policies and procedures related to ESS programs
• Ability to develop and deliver public presentations
• Ability to investigate complaints
• Ability to meet and deal with the public in a variety of situations
• Ability to compose documents involving technical information
• Ability to interpret and apply regulation materials
• Ability to prioritize and meet deadlines
• Ability to establish and maintain effective communication
• Ability to communicate effectively both orally and in writing
• Ability to apply ethical business practices
  
  

MINIMUM REQUIREMENTS

• Two years or more of Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
  • OR an Associate degree or higher from an accredited college or university.

• OR 60 semester hours or 90 quarter hours can substitute for the experience.

• Plus minimum of two years of processing experience in the Economic Self-Sufficiency Program as an Economic Self-Sufficiency Specialist I or an Economic Self-Sufficiency Specialist II (Eligibility Specialist I or Eligibility Specialist II).

• Must be willing to travel.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.