Call Center Collections Representative

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CALL CENTER COLLECTIONS REPRESENTATIVE

LOCATION:

NW Las Vegas

Company Overview

Since our first store opened in 1986, Check City has earned a reputation as a friendly, honest, and valued provider of convenient financial services. With more than 65 stores located in multiple states, Check City offers hundreds of thousands of loyal customers an impressive range of financial services, exceptional customer service, comfortable and inviting stores, and the peace of mind that comes from working with an established national company with a solid reputation.

Purpose:

To effectively recover outstanding debt while providing exceptional customer service that encourages repeat business and word of mouth product and service promotion. Locating and notifying customers of delinquent accounts via an omni-channel portal, allowing a variety of contact methods (Phone, E:Mail, SMS) to solicit payment. Duties include assisting customers with variable payment plans, updating customer information, maintaining a professional relationship with our customers and keeping accurate records of collection and status of accounts.

Preferred Skills & Qualifications

• Excellent verbal communication and active listening skills
• Good grammar and writing skills
• Computer literacy and the ability to type 25 wpm and 10-key
• Good judgment and intermediate problem-solving skills
• Good time-management skills, and the ability to work with a team
• Knowledge of basic financial principles
• Call Center, Sales, and Customer Service experience (preferred)
• Ability to use general office equipment (Copier, Scanner, FAX machine, Stapler, etc
Knowledge of principles and processes for providing professional customer service. This includes customer needs assessment, meeting quality standards for services and an evaluation of customer satisfaction.

Additional Requirements

• Requires regular and consistent attendance and punctuality.
• Requires good time management skills to manage one's own time and the time of others.
• Ability to meet production goals as set forth by Check City Management.
• Requires the ability learn and use a PC and related equipment to enter data or process information.
• Requires ability to type twenty-five (25) plus words per minute with minimal errors.
• Requires employee to wear a stereo headset for prolonged periods of time.
• Requires ability to read English and understand ideas and information provided both verbally and in written form.
• Requires ability to provide written customer correspondence utilizing grammar and punctuation.
• Requires ability to quickly and correctly calculate simple arithmetic problems.
• Ability to arrange things or actions in certain order or pattern according to specific rules.
• Must be 18 years of age or older
Must have a high school diploma or GED

Non-Essential Job Functions:

• Some lifting may be required on items up to twenty-five (25) pounds.
• General housekeeping chores to maintain a clean work environment.
• Must have the ability to work a set schedule:
  • 8:00am-5:00pm Monday-Friday. Rotating Saturdays
  • 10:00am - 7:00pm Monday-Friday. Rotating Saturdays
  • 8:00am-5:00pm Saturday (normally every fourth week)
  • Days off vary and may even be split
• Must be willing to work in the Summerlin Area (NW)
• Must be able to work in a seated position in a semi-enclosed cubicle

Pay is $15.00 hr.