Advocate

Job Title

Blue Fig USA is an authorized independent retailer of Cricket Wireless with corporate headquarters in Orlando, FL. With over 90 locations throughout the state, Blue Fig champions the corporate mission and message of a premium customer experience, every customer, every time. Every customer deserves an exceptional experience with no exception. Blue Fig is made of trained wireless experts. Our team members provide valuable solutions that meet the wireless needs of our customers.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Assist customers by answering questions, presenting products and services, and checking for stock availability.
• Sales and marketing of wireless products and services.
• Sell devices, accessories, and other Cricket offerings.
• Attend training on products/services to understand the product features, trends, or styles of the products/services.

Duties & Responsibilities:

• Meet sales goals by selling wireless products and services to new and existing customers.
• Effectively present products and services to and develop relationships with potential clients.
• Handle all administrative aspects of the sale, including, but not limited to, completing customer contracts and warranties, accepting customer payments, and filing the completed orders.
• Stay updated with product knowledge, accessories, pricing plans, promotions, and service features through continuous learning and self-development.
• Know the market by keeping up with competitive offers and be able to provide market feedback to the Sales Manager regarding local competition and product/service needs.
• Explore individual needs and provide hands-on demonstrations of the latest technology in-store.
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing your expertise.
• Consult with new and existing customers in order to determine their wireless service needs.
• Maintain the integrity of store operating procedures, including opening, closing, inventory, point of sale paperwork/record keeping, cash management, and maintaining store standards/appearance in merchandising, backroom, restroom, and work area.
• Handles all customer service issues in a timely and professional manner.
• Directly responsible for ensuring sales accuracy of daily cash drawer and sales accuracy with customers.
• Daily observations per Velocity.
• Any other assigned duties for store or market goals as outlined by the company leadership.

Requirements:

Education and/or Experience:

• High school diploma or equivalent.

Knowledge, Skills, & Abilities:

• Positive, can-do attitude, highly motivated, results-driven personality.
• Excellent customer service skills and the ability to understand and implement our sales process.
• Ability to function independently as well as be a team player.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Ability to multitask in a fast-paced environment.
• Ability to complete sales tasks and meet quotas.
• Must be able to work the varied hours of retail, including evenings, weekends, and holidays.

Desired Skills:

• Customer Service experience is preferred, but not required
• Bilingual / English & Spanish

Salary/ Benefits:

• Base Salary Range $14.00 hourly
• Base + Commission (Hourly Pay and Commission Paid Weekly)
• Medical, Dental, Vision & Supplemental Insurance Benefits are eligible after 60 days

Job Type:

• Full-Time/ Part-Time
• Hourly- Non-Exempt

Environment & Physical Demands:

• Ability to occasionally lift 10 to 25 pounds.
• Constant walking and standing; frequent bending, stooping, and reaching