Manager Customer Account - Cruise Line - REMOTE

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At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.


This position is not eligible for Visa Sponsorship.

Job Summary and Mission

Position Overview

Nestlé Out of Home is seeking an experienced Customer Account Manager (CAM) dedicated to the Cruise Channel, responsible for managing, growing, and retaining strategic partnerships with major cruise line operators. This role is intentionally specialized and requires explicit experience working with or for cruise lines, including a deep understanding of cruise line operating models, onboard food & beverage programs, guest experience standards, and port-side logistics.

The CAM will serve as the primary relationship owner for assigned cruise accounts, leading national agreements, joint business planning, program execution, and long-term growth strategies across Nestlé’s Out of Home beverage and solutions portfolio. This is a high-visibility role requiring strong executive presence, commercial rigor, and the ability to operate effectively in a highly complex, fast-paced, customer-centric environment.

IDEAL LOCATION IS FLORIDA 

Summary of Core Responsibilities & Qualifications

Strategic Partnership Leadership

• • Own and lead senior-level relationships with cruise line stakeholders across procurement, culinary, hotel operations, and brand experience teams
  • Navigate complex shipboard operations, contract structures, and deployment timelines unique to the cruise industry
  • Build effective proposals based on customer needs, consumer insights, and customer decision criteria leveraging a storytelling approach
  • Create and execute strategic joint business planning and reporting for both business partners and internal stakeholders
  • Source and analyze insights and analytics to drive business decisions
  • Acquire in-depth knowledge and expertise in customer channels to become a trusted subject matter expert

Deal Making

• • Generate, manage and execute complex and high impact partnership contracts and programs with both existing and potential new business partners
  • Conduct thorough cost benefit analyses of high-value partnerships to assess their potential value.
  • Strong executive presence and maturity

Cross-Functional Collaboration & Program Management

• • Lead teams and work across marketing, category, digital, finance, and field sales to analyze business performance and shape initiatives that can be implemented successfully across system
  • Direct new program implementation and national account rollouts; ensuring alignment with enterprise priorities and objectives
  • Act as a representative for both the customer and the company when engaging with internal and external key stakeholders

Summary of Requirements: Ideal Candidate will have

• • 4-year Bachelor’s degree
  • Demonstrated, direct experience working with or for cruise lines (required)
  • Direct B2B sales or general management at Fortune 500 companies, premium/luxury brands, food & beverage (8+years)
  • National program management (3+ years)
  • Complex contract negotiations (3+ years)
  • Foundational financial acumen
  • Strong preference for Florida-based candidates (open to remote within Florida); periodic travel to cruise line headquarters, ports, and vessels required
  • Functional knowledge of marketing, operations, finance, and competitive strategy
  • Ability to adapt strategies, plans, and thrive in ambiguous environment
  • Functional knowledge of Request for Proposal (RFP) processes and proposal submissions
  • Skilled at simplifying complicated material to communicate in a concise and effective way

It is our business imperative to remain a very inclusive workplace.


To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship. 

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Job Requisition: 399775