Customer Service / Dispatcher
Job Description
Job Description
Benefits:
- Competitive salary
- Dental insurance
- Health insurance
- Tuition assistance
- Vision insurance
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
- Paid Training
- Careers Advancement Opportunities
- Flexible Scheduling
- Competitive Compensation
- Year-Round Work
- Spiffs, Rewards, & Employee Contests
- Taking direction to help the department achieve it's goals.
- Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
- Keeping customers in the communication loop, before, during and after the service call - as needed.
- Coordinate with purchasing to get customers back up and running ASAP.
- Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
- Performing related staff-level duties as directed by the Service Manager.
- Proven experience in a customer service environment.
- Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired.
- Knowledge of HVACR-related terms.
- Ability and initiative to work a standard schedule, including a willingness to be on-call for purposes of taking emergency service calls, and TT calls from hearing impaired customers.
- Skill and ability to sell planned maintenance on the phone.
- Ability to dispatch technicians scheduled for on-call duty in delivery of prompt, efficient service to after-hours customers.
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