Airport Concierge
- Greet clients curbside upon arrival to the airport, assist with the check-in process, stay with the client assisting in their needs until they are safely onboard and on their way to the next destination
- Greet arriving clients at the gate, assist with luggage collection, and ensure they connect with their appropriate ground transportation.
- Assist with check-in and ticketing
- Assist with baggage collection or drop-off
- Assist clients with connecting flights as needed
- Knowledge of the airport layout to assist clients navigate through the airport and direct them to the various amenities (restaurants, lounges, shops, restrooms, airline ticket counter, and gate information, etc.)
- Assist with arranging for pre-boarding flight
- Communicates with the Guest Experience Center (GEC)
- Develop and maintain professional rapport with regulating agencies and airlines within the airport
- Exhibit upmost confidentiality with clients and client information
- Maintain strict adherence to escorting protocol within the airport
- Utilize Airport Butler systems to manage service details and communicate with clients
- Other duties as assigned
- High School Diploma or equivalent
- Must possess current authorization to work in the US, and a valid driver's license
- Must own smartphone with a mobile operating system of (Android) 5+ or (Apple) 11+, and be willing to download apps required by ATS/Airport Butler for operational and data privacy purposes - partial reimbursement of service plan will be paid monthly
- Excellent written and communication skills
- Must wear company uniform as outlined and conform to all grooming standards
- Must be flexible in work schedule to match the demand for services to include nights, weekends, and holidays
- Must be able to stand and walk for long periods of time and lift up to 70 lbs.
- Ability to work under pressure with a minimal supervision
- High proficiency of computer and smartphone skills, including smartphone applications
- Ability to read and interpret documents such as operating and procedural manuals
- Must be able to stand and walk for long periods of time and lift up to 70 lbs.
- Must, after training, be able to efficiently use Airport Butler's automated reservation system, scheduling application, and communication technology
- (2) years experience in delivering luxury/VIP type services to high-end customers and/or airport/airline hospitality service experience
- Passionate approach to customer service, positive attitude, strong work ethic, exceptional organizational skills
- Demonstrated ability to solve problems proactively and creatively
- Demonstrated ability to collaborate with other employees to overcome abnormal situations
- High level of cultural awareness
- Excellent internal and external customer service skills to handle all client's needs, concerns, and accommodations
- Ability to work in a hectic, stressful environment while delivering a very calm, positive, efficient, and comforting service
- Adapt to an ever-changing environment and be resilient
- Multi-lingual is a plus
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