Customer Service Representative - Scheduling
- Actively participates in the training of all Customer Service personnel, including new hires
- Answer phone calls and emails
- Make outbound phone calls to schedule patients' appointments
- this includes making reminder appointment calls
- Coordinate with Respiratory Therapist about schedules, patients, and any changes
- Resolve scheduling conflicts as they occur
- Deletes, corrects, or re-enters patient information in customer accounts and software as deemed necessary
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