Tech Support
Kforce has a client that is seeking a Tech Support in Tampa, FL. Duties Include:
- Provide real-time support for technical issues including Login/access problems; Campaign visibility errors; System performance issues (e.g., slow or non-responsive computers)
- Monitor and respond to live tickets, calls, and escalations across multiple platforms
- Troubleshoot and resolve issues via Slack, Microsoft Teams, email, and phone
- Escalate unresolved issues to appropriate internal teams while maintaining ownership of the ticket
- Maintain detailed documentation of support interactions and resolutions
- Collaborate with cross-functional teams to ensure timely resolution of user issues
- Support onboarding and offboarding processes, including account setup and access provisioning
- Proven experience in technical support or helpdesk operations, preferably in a call center or high-volume support environment
- Proficiency in Slack, Microsoft Teams, and other collaboration tools
- Strong troubleshooting skills across hardware, software, and network issues
- Ability to multi-task across multiple channels and manage several windows simultaneously
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to work independently and as part of a team in a dynamic environment
- Experience with ticketing systems (e.g., Zendesk, ServiceNow, Jira)
- Familiarity with remote desktop tools and basic IT administration
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