Logistics Coordinator

SUMMARY

The Logistics Coordinator II (LCII) works closely with Alivi’s Transportation Providers, assigning, updating and monitoring all transportation requests from and for members of our health plan partners. They will have more experience in this role than an entry level role such as an LC1. The LCII maintains constant communication with the Contact Center to ensure all member requests for transportation are serviced efficiently by coordinating the transfer of members to and from their medical appointments.

DUTIES & RESPONSIBILITIES

• Assign trips to Transportation Providers based on geography, member mobility and provider capacity for trips that are for the next day.
• Monitors Transportation Provider Daily trip allotment to ensure compliance with established SLA’s and KPIs, and service requirements.
• Interact daily with Health Plan representatives, customer services representatives, transportation providers and members over any transportation concerns.
• Assist with Inbound Dispatch calls and troubleshooting transportation concerns.
• Establishes and maintains professional relationships with transportation providers, Health Plan Member Services and all vendor partners.
• Assist with returned trip assignments from Transportation Providers, that need to urgently be recovered.
• Assist when needed on Same days trips If instructed by recovering rides that are at the potential of being missed, Urgent trip request, and Same day trip request based on Urgency and order received.
• Collaborates with the Ride assist team and assist on any Chat escalations or White glove monitoring.
• Process and maintain Logistics reporting via data entry.
• Adheres to Quality Assurance Program.

REQUIREMENTS

• 2 year of experience or equivalent training minimum in dispatching transportation requests, preferably in the healthcare or medical field.
• Proven experience as a Logistics Coordinator, Supply Chain Coordinator, or similar role, with a strong understanding of logistics operations and supply chain principles.
• Proficiency in logistics software (e.g., SAP, Oracle, TMS) and Microsoft Office Suite (Excel, Word, Outlook) for data analysis and reporting.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a dynamic work environment.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with internal teams, external partners, and customers.
• Able to adapt to high volume, fast paced environment, multitask, prioritize situations and react quickly to changing dynamics

• Bachelor’s degree in business administration, Logistics, Supply Chain Management, or a related field; relevant certifications (e.g., APICS, CSCP) preferred.

COMPETENCIES

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.